Rootly + Cortex: The most comprehensive incident management solution available

Incident management is all about speed, accuracy, and efficiency. You need quick access to service ownership details, runbooks, and dependencies to minimize downtime and ensure rapid resolution. With the new Rootly + Cortex integration, we’re making it easier than ever to orchestrate and manage incidents effectively by unifying real-time service intelligence with AI-native on-call and incident response.

By combining Cortex’s in-depth service insights with Rootly’s automated incident orchestration, this integration eliminates the friction of context-switching and ensures your teams have the right information at the right time. Now, you can:

• Rapidly identify and notify responsible teams.
• Gain instant visibility into service dependencies and recent deployments.
• Access relevant runbooks and best practices within your existing workflow.
• Benefit from a incidents within the catalog view, providing direct visibility into ongoing incidents with Cortex.

This capability is not only unique to Cortex and Rootly, but it's also the most comprehensive incident management solution available today.

Getting Started

This integration is now live! If you're already using Rootly or Cortex, enabling it is simple. Visit our Integrations Page to learn more or reach out to our team for a walkthrough.

What’s New?

• Automated Incident Routing – Ensure that incident alerts immediately reach the right team via Cortex’s automated service ownership data, eliminating delays and guesswork.
• Live Service Context at Your Fingertips – View real-time service ownership, dependencies, and operational insights from Cortex directly within Rootly’s incident workflow.
• Trigger Incidents Directly from Cortex – Identify service issues and escalate them to Rootly without switching tools, keeping response times low.
• Comprehensive Post-Incident Analysis – Leverage Rootly’s automated retrospectives alongside Cortex’s full historical service data to enhance post-incident learning and future preparedness.
• Minimize Context-Switching – Reduce tool-hopping and keep your teams focused by consolidating incident management into one streamlined workflow.
• Unique Incident Catalog Support – Unlike Cortex, Rootly provides built-in support for incidents within the catalog list, making it the only integration that ensures a unified view of active incidents alongside service ownership and operational data.

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