Custom Incident Statuses and Forms

Incident response just got smarter: Custom Sub-Status Forms help you capture the right data at the right time, without slowing down your workflow.

What's new?

You can now define a custom sequence of statuses for incidents and configure targeted forms at each stage. As incidents progress, Rootly prompts the incident commander to fill out the information you need right when you need it, ensuring no detail gets missed.

This keeps your incidents fully populated with the data needed to run automations, and identify accurate insights to improve your incident response processes.

Why it matters

• Unlock better automations and workflows by collecting key data points reliably throughout the response.
• Improve postmortems and incident analysis with complete, structured data captured in the moment.
• Stay focused during response with lightweight, timely prompts instead of heavy-handed forms.
  

Additional details

• Incident Lifecycle customization: Incidents move through a sequential set of statuses, fully customizable by you and your teams.
• Custom Forms for Each Status: Build forms specific to each stage and status, automatically presented to your commanders as the incident progresses.

Get started today by talking with your Rootly account representative!

New & Improved

Writing JSON Paths: Improved guidance in the web app to help write JSON Paths for conditions on Alert Routes and Sources.

Searching Incidents: Updated search to rank ongoing incidents at the top when searching for related incidents.

Keyboard Shortcuts: Use cmd + enter to submit a form, without having to touch your mouse.

Postmortem Improvements: Updated the buttons to change postmortem statuses to make it clearer how to edit the postmortem.