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February 12, 2025

On-Call

📲 User Directory

📲 User Directory

Get in touch with your teammate’s and responders quickly with Rootly’s new Mobile Directory.

When an incident hits, every second counts. If a teammate isn’t responding to a page, you need a reliable fallback to get in touch. Our latest app release ensures you can immediately find the contact information you need, without leaving Rootly or digging through your company directory.

What’s New
  • Information on-the-go: Designed specifically for on-the-go users, the interface is optimized for speed and ease-of-use during critical situations.
  • One-Tap Search: Look up any teammate directly in the app. No more switching between apps in the middle of an incident.
  • Contact at a Glance: Get phone numbers and other relevant details instantly, so you can escalate communications when you need urgent assistance.

🌝 New & Improved

🆕 Rotation Member list is now dynamically ordered based on who’s on-call next.

🆕 Snooze and escalate Alerts directly in the mobile app.

🆕 Review upcoming shifts in the mobile app’s Schedule view.

💅 Clarified how to create a Webhook in the Rootly dashboard.

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🙋‍♀️ On-Call Readiness Reports

📲 User Directory

👫 Team Admin Permissions

🏘️ Organization-Wide Alert Groups

📈 Measuring On-Call Performance

🔀 Integrate with Linear Triage

⏲️ Acknowledge, Snooze, and Escalate Alerts

🔒 Severity based incident permissions

🤖 AI Meeting Bot for Incident Bridges

🔄 Reordering Escalation Paths

📝 Alert Notes

🚨 New Alert Sources: Checkly and New Relic

🔊 Configurable Alert Volume

🔔 Notify Slack Channel of Shift Changes

📦 Customizable Alert Description

🤳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

😅 Alert Urgency

🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud

☎️ Live Call Routing

🤑 On-Call Pay Calculator

💓 Heartbeats: Continuous System Monitoring

🚨 Alert Grouping

🤓 Smart Defaults for Google Meet & Zoom

🧼 Redesigned Incident Announcement & Update Slack Blocks

💅 New Navigation Bar and Configuration UI