Rootly vs. Opsgenie

Opsgenie was a popular paging tool designed to wake you up when things go wrong, providing alert notifications, scheduling, and escalations, but it did not assist with response or learning from incidents.

Rootly is the AI-native all-in-one incident management platform that goes beyond alerting and paging, orchestrating the entire incident lifecycle—from on-call alerting to response, retrospectives, and everything in between.

Rootly's familiar on-call and paging concepts closely mirror Opsgenie, ensuring easy adoption, a minimal learning curve, and a seamless, automated migration process.

Migrate

Sit back while our automated scripts transfer schedules, escalation policies, configurations, users, and more in minutes—all you need to do is sign off.

Support

Our team of ex-PagerDuty experts, who have onboarded 50,000+ users, provide guidance and best practices to help you get the most out of Rootly.

“All our users had to do was link their Slack and download the mobile app. That’s it. We didn’t miss a beat.”

Paul Van Liew, Director of Platform Engineering at Motive

Read the customer case study →

What’s similar between Rootly and Opsgenie?

On-call management and paging – both platforms provide on-call scheduling and alerting to notify the right responders when an incident occurs.

Escalation policies – each supports escalation workflows to ensure alerts reach the appropriate team members if initial responders do not acknowledge them.

Integrations – both integrate with popular tools like Sentry, Honeycomb, and DataDog.

“We seamlessly onboarded 1000+ users to Rootly in less than a month.”

Disney Lam, Engineering Director at NVIDIA

What’s different between Rootly and Opsgenie?

Rootly is an end-to-end incident management platform that powers the entire incident lifecycle—from first alert to retrospective—with deep, native Slack and Teams integration.

Learn more about Incident Response within Slack →

Advanced scheduling with built-in flexibility – Rootly offers native cycle-based round-robin scheduling, automatic Slack user group syncing, and a modern drag-and-drop schedule builder. It detects scheduling gaps, supports native time zones, and allows secondary schedules to sync with primary ones. You can create intentional schedule gaps without dummy users and leverage shadow rotations without workarounds.

Smarter on-call overrides – Rootly enables self-serve overrides, applying bulk overrides across multiple schedules, and setting partial overrides for specific timeframes. Schedule owners can ensure 24/7 coverage, and built-in best-practice templates like "Follow the Sun" simplify global scheduling.

Powerful and intuitive escalation policies – Rootly allows you to build escalation policies using teams, individuals, services, or Slack, all within a modern, guided, simple UI designed for complex needs. You can organize escalation policies by usage state, page an escalation policy directly, and benefit from unlimited routing rules.

Modern, user-friendly UI built for everyone—not just engineers – Rootly's modern, streamlined UI provides a centralized view of all your notification methods, customizable notification preferences, and an on-call pay calculator. You can be paged manually without creating an incident, ensuring fast and flexible response management.

Next-level on-call reliability and communication – Rootly enables automated shift handoffs, live call routing, and native team paging improving reliability. Rootly supports multiple phone and SMS providers as backups, preventing single-provider failures. Unlike Opsgenie, not every alert is treated as an incident, reducing unnecessary noise.

AI-native co-pilot for faster resolutions – Rootly AI speeds up response with AI-generated summaries, related incident detection, and proactive troubleshooting tips. It pulls data from all your connected tools to automate status updates, generate retrospectives, and provide probable root cause analysis, keeping you and your teams focused on resolving faster.