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February 19, 2025

On-Call

🙋‍♀️ On-Call Readiness Reports

🙋‍♀️ On-Call Readiness Reports

Does your team know if everyone is actually set up for on-call before that first alert comes through? With On-Call Readiness, managers can finally confirm who on their team is prepared to respond—and who isn’t. Rootly’s On-Call Readiness report empowers enterprises to confidently deploy Rootly for on-call response, streamlining the process to reduce mean-time-to-acknowledge (MTTA) and elevate your product performance.

Why it matters
  • Confidence in Deployment: Know exactly when your staff is fully “on-call ready” to respond, letting you roll out Rootly’s paging and alerting capabilities with certainty.
  • Informed Configuration Management: Quickly see any missing or incomplete on-call settings, allowing you to easily guide team members through setup and ensure no one slips through the cracks.
  • Optimized Incident Response: By ensuring your engineers are fully prepared, you can minimize delays with deploying your on-call response processes, ultimately improving mean-time-to-acknowledge (MTTA) and overall service reliability.

🌝 New & Improved

🆕 Quickly edit your incident’s Slack incident channel naming convention in the Rootly dashboard.

🆕 Acknowledge your alerts directly in the push notification.

🐛 Team Admins are only able to reorder the Teams list based on their user permissions.

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🙋‍♀️ On-Call Readiness Reports

📲 User Directory

👫 Team Admin Permissions

🏘️ Organization-Wide Alert Groups

📈 Measuring On-Call Performance

🔀 Integrate with Linear Triage

⏲️ Acknowledge, Snooze, and Escalate Alerts

🔒 Severity based incident permissions

🤖 AI Meeting Bot for Incident Bridges

🔄 Reordering Escalation Paths

📝 Alert Notes

🚨 New Alert Sources: Checkly and New Relic

🔊 Configurable Alert Volume

🔔 Notify Slack Channel of Shift Changes

📦 Customizable Alert Description

🤳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

😅 Alert Urgency

🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud

☎️ Live Call Routing

🤑 On-Call Pay Calculator

💓 Heartbeats: Continuous System Monitoring

🚨 Alert Grouping

🤓 Smart Defaults for Google Meet & Zoom

🧼 Redesigned Incident Announcement & Update Slack Blocks

💅 New Navigation Bar and Configuration UI