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March 30, 2023

Others

Sub-Incidents

Sub-Incidents

๐Ÿ”€ Sub-Incidents

Large scale incidents often impact multiple product areas and teams to varying degrees. Being able to break the incident into different workstreams can often help make managing them easier.

Weโ€™re excited to introduce the ability to create sub-incidents from parent incidents. Should you ever find yourself tackling a complex incident that requires it to be broken into smaller pieces, simply use the /rootly sub command in the incident Slack channel to or the button under /incident overview to declare a sub-incident. Alternatively, you can also create a sub incident through the Web Platform.

Like their parent counterparts, sub-incidents are also supported in workflows. To trigger tasks for sub-incidents, set the kind condition field to Sub Incident and your workflow will only run when the incident in reference is a sub-incident.

Once created, sub-incidents can be handled just like a regular incident. Youโ€™ll be able to reference its properties via the same incident/liquid variables and report on them in metrics.

GA today for all customers! You can visit our docs to learn more about sub-incidents.

๐ŸŒ New & Improved

๐Ÿ†• Create as User field in Create a Zoom Room workflow task now accepts incident/liquid variables
๐Ÿ†• Retrospectives created in Google Docs, Confluence, Notion, and Dropbox can now be be marked as draft
๐Ÿ’… List Alerts API & List Pulses API has been enhanced to be queried by source
๐Ÿ’… Slack User field in Invite to Slack Channel workflow task now accepts user inputs
๐Ÿ› Corrected permission-check error for Slack commands
๐Ÿ› Fixed display issue on linked Jira ticket for backfilled incidents

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๐Ÿ“ฒ User Directory

๐Ÿ‘ซ Team Admin Permissions

๐Ÿ˜๏ธ Organization-Wide Alert Groups

๐Ÿ“ˆ Measuring On-Call Performance

๐Ÿ”€ Integrate with Linear Triage

โฒ๏ธ Acknowledge, Snooze, and Escalate Alerts

๐Ÿ”’ Severity based incident permissions

๐Ÿค– AI Meeting Bot for Incident Bridges

๐Ÿ”„ Reordering Escalation Paths

๐Ÿ“ Alert Notes

๐Ÿšจ New Alert Sources: Checkly and New Relic

๐Ÿ”Š Configurable Alert Volume

๐Ÿ”” Notify Slack Channel of Shift Changes

๐Ÿ“ฆ Customizable Alert Description

๐Ÿคณ View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

๐Ÿ˜… Alert Urgency

๐Ÿšจ New Alert Sources: Azure, CloudWatch, and Google Cloud

โ˜Ž๏ธ Live Call Routing

๐Ÿค‘ On-Call Pay Calculator

๐Ÿ’“ Heartbeats: Continuous System Monitoring

๐Ÿšจ Alert Grouping

๐Ÿค“ Smart Defaults for Google Meet & Zoom

๐Ÿงผ Redesigned Incident Announcement & Update Slack Blocks

๐Ÿ’… New Navigation Bar and Configuration UI

๐Ÿฅธ Sync On-Call Schedules with Slack User Groups