Customizable Incident Metrics

📊 Customizable Incident Metrics

We are excited to launch the industries most powerful reliability and incident insights.

Previously, customers relied on a basic set of metrics that weren't editable. Now, customers can build beautiful custom dashboards and charts with data sliced the way they want. Think BI tools such as Tableau and Amplitude. Example use cases now enabled...

• Postmortems that haven't been published and exceed SLA
• High severity incidents with action items
• Custom field for customer impact
• Incidents with a Jira ticket and type was customer facing
• ...endless possibilities in our simple to use query and chart builder

Custom Dashboards

For a variety of reasons such as by engineering team, executive reporting, or type of insights, a single dashboard is not enough to serve all use cases.

• Create private dashboards only you can view (can be upgraded to public)
• Create public dashboards shared with the organization and team
• Drag and resize various charts on dashboard for a custom look and feel

Charts, Filters & Queries

• Build custom charts with multiple filter groups for granular reporting
• Leverage filters not only for incident metadata like severity but also integration attributes (e.g. Jira tickets, Datadog playbooks, Confluence pages)
• Use custom fields (e.g. customer impact) as an attribute
• Select from a variety of chart types (line, chart, bar, table, aggregate value, etc.)
• Custom label chart title and axis

Reporting & Exports

Making data driven decisions around reliability and where to invest resources have never been easier. Customers can now present to stakeholders various views depending on the audience type and focus.

• Executive summary (e.g. top line metrics and trends)
• Beautiful reports with full-screen presentation mode
• Audience specific reports

Keeping the garden walls low in Rootly is key priority as many will want to export incident data to existing BI or analytics tools. Export options include.

• API, CSV, JSON
• PNG, JPG
• PDF

Out of The Box

Although advanced and customizable, metrics out of the box are ready-to-go to get started quickly. Key data around MTTX, incident count, severity, service impact, and more fetched automatically. All wrapped in a beautiful UX. Teams of all sizes can take advantage of this!

GA for all customers on Rootly Enterprise to try! 🥳

🌝 New & Improved

• 🆕 Workflow task for Update Rootly Postmortem
• 🆕 API fields include Slack channels, aliases, and owners for services, functionalities, and teams
• 🆕 Workflow condition for any on top of all of, any of, and none of existing options
• 💅 Better deduplication when importing PagerDuty teams to Rootly
• 💅 Shiny new logos on https://rootly.com/
• 🐛 Fixed issue where guidance when assigned a role wasn't formatted correctly