Download Rootly’s SaaS Incident Communications Playbook

Comms playbook

Andre King
Written by
Andre King
Download Rootly’s SaaS Incident Communications Playbook

Last updated:

August 15, 2025

Table of contents

What you will learn:

  • A framework for assessing the severity of incidents and aligning your communication accordingly
  • Best practices for clear and effective communication with customers, business partners, shareholders/investors, and the media
  • Tips on post-incident communication to ensure transparency and accountability after incidents

 ... and so much more!