You want incident management with Rootly's all-in-one on-call and incident response platform—not project management and an expensive page.
JSM slows response with portal-first workflows.
Rootly is a top JSM alternative that goes beyond paging to offer a complete end-to-end solution for managing the entire incident. In addition to alerting, Rootly provides tools for automating communication, running retrospectives, and ensuring seamless collaboration across teams.
Our teams do not collaborate in JSM to respond to incidents, we use tools like Slack or Teams.
With Rootly, you can seamlessly collaborate in Slack or Teams without having to switch between different platforms.
JSM needs per-project rules to turn alerts into incidents.
Rootly natively promotes alerts, spins up the room/bridge, pages responders, and syncs systems automatically.
JSM puts major incidents and post-incident reviews behind Premium/Enterprise.
Rootly includes retrospectives and AI in the standard incident flow with one-click retro exports.
The UI feels dated, unintuitive, is hard to configure, and feels like it was built 15 years ago.
Rootly’s UI is guided, intuitive, and easy to navigate. It is designed with user experience in mind, ensuring that even non-technical users can easily manage on-call schedules and incident workflows.
Configuring and updating on-call schedules and overrides is difficult and doesn't feel human-centric. JSM’s on-call reports lag and miss readiness checks too.
Rootly is designed to adapt on-call scheduling to how your teams actually work. You can easily configure and update schedules based on your team’s specific needs, like adjusting shifts for time off with vacation-aware scheduling, and hassle-free overrides. Rootly also offers built-in gap detection and on-call readiness reports, features unique to our platform.
Innovation and feature development has remained stagnant. We lack many table stake features.
Rootly is continuously evolving to meet the needs of modern incident response teams. We stay on the bleeding edge of innovation and make sure your team has all the tools it needs to stay ahead of the incidents.
JSM migrations from Opsgenie introduce rework and breaking changes.
Rootly automates migration of schedules, policies, configs, and users so you modernize IR—not just port it.
JSM’s virtual agent runs in only one chat at a time.
Rootly works natively across both Slack and Microsoft Teams for consistent incident response and in multiple chats.
Frustrated by the consistent upsells and price increases that no longer fit our budget.
We offer simple and straightforward pricing, with no per-alerts, surprise bills, or silly upsells. And did we mention, it’s half the cost of JSM?
Rootly is an end-to-end incident management platform that powers the entire incident response lifecycle, while JSM is primarily a ticketing tool with basic incident management features available at an extra cost.
Stunning Mobile App
A mobile experience so sleek, you won’t mind getting paged.
Native Shadow Rotations
Make onboarding seamless with easy-to-schedule shadow rotations.
On-Call Pay Calculator
Simplify on-call compensation and generate reports in just a few clicks.
Synced Slack User Groups
On-call schedules are synced to Slack user groups, ensuring that whoever is currently on call is automatically reflected within Slack.
Schedule Gap Detection
Rootly’s gap detection automatically identifies coverage gaps and assigns them to the Schedule Owner, notifying them to take action.
Seamless Overrides
Whether you need coverage for a dentist appointment or an entire shift, Rootly makes it simple to request an override with just a click.
Cycle-Based Round Robin
Rootly’s round robin feature automatically rotates on-call responsibilities, ensuring that no single team member is overwhelmed.
Slack Native
With Rootly, you can see who is currently on-call, upcoming shifts, and manually page responders without logging into web.
Simple Escalation Policies
Rootly’s easy-to-configure escalation policies ensure that the right people are notified when incidents exceed predefined thresholds.
Joanne H.
Engineering Director, Reliability Platform, Canva
We no longer need to have engineers maintaining an in-house solution - we could never catch up to the number of features Rootly was shipping, and the ongoing operational load was significant.
Scott K.
Engineering Manager, Replit
The single most impressive thing about Rootly is how fast they ship. At times we’ve reported a bug or feature request only to have it fixed live within 10-15 minutes.
Chris I.
Director of Engineering, Wealthsimple
We started focusing more on dedicated incident management solutions, like Rootly, FireHydrant, Incident.io, and a few more. In the end, Rootly was the option that best met our needs while providing the flexibility we needed as a high growth company.
Enoch L.
Site Reliability Engineer, Bolt
Working with Rootly feels like a partnership; as we continued to use their tool and found more use cases, our feature requests quickly found their way into (or, luckily for us, were already in) their backlog.
Verified User
Computer & Network Security
Rootly stood out as having the most number of integrations that are actually useful. It is simple, easy to use, yet highly customizable to your organization. We use it every time there is an active incident - in fact, we have made Rootly the starting point of our organization’s incident response process.
Colin F.
Incident & Problem Manager, Webflow
It provides us with data where there was none, allowed us to standardize our process, and has increased the automations that let our incident response team focus on responding and not on managing a third party product.
Joanne H.
Engineering Director, Reliability Platform, Canva
We no longer need to have engineers maintaining an in-house solution - we could never catch up to the number of features Rootly was shipping, and the ongoing operational load was significant.
Scott K.
Engineering Manager, Replit
The single most impressive thing about Rootly is how fast they ship. At times we’ve reported a bug or feature request only to have it fixed live within 10-15 minutes.
Chris I.
Director of Engineering, Wealthsimple
We started focusing more on dedicated incident management solutions, like Rootly, FireHydrant, Incident.io, and a few more. In the end, Rootly was the option that best met our needs while providing the flexibility we needed as a high growth company.
Enoch L.
Site Reliability Engineer, Bolt
Working with Rootly feels like a partnership; as we continued to use their tool and found more use cases, our feature requests quickly found their way into (or, luckily for us, were already in) their backlog.
Verified User
Computer & Network Security
Rootly stood out as having the most number of integrations that are actually useful. It is simple, easy to use, yet highly customizable to your organization. We use it every time there is an active incident - in fact, we have made Rootly the starting point of our organization’s incident response process.
Colin F.
Incident & Problem Manager, Webflow
It provides us with data where there was none, allowed us to standardize our process, and has increased the automations that let our incident response team focus on responding and not on managing a third party product.
Mark F.
Director of Engineering, Faire
Rootly adds simple automation to incident management without large process changes
Cory A.
Engineer, Flickr & Smugmug
Rootly has been a great partner to work with from the beginning. Rootly has always listened to our feedback.
Matthew M.
Senior Site Reliability Engineer, Upstart
With Rootly, incident spin-up time has been reduced from minutes to seconds and it covers over 90% of our needs. Overall, Rootly is the best tool currently available in the market.
Karl K.
Incident Engineer, Rush Street Interactive
Rootly has very clear and easy to use guidelines, helpful descriptions and that enables people with little to no previous experience in Incident Management to jump straight into creating their first incident!
Shane B.
Site Reliability Engineer, Roller Digital
Rootly allows us to focus on the issue at hand when we have an incident by removing a lot of the laborious tasks required when resolving an incident.
Verified User
Computer & Network Security
Their customer facing team are all friendly, easy going, and highly responsive. I would pick Rootly for their people alone.
Mark F.
Director of Engineering, Faire
Rootly adds simple automation to incident management without large process changes
Cory A.
Engineer, Flickr & Smugmug
Rootly has been a great partner to work with from the beginning. Rootly has always listened to our feedback.
Matthew M.
Senior Site Reliability Engineer, Upstart
With Rootly, incident spin-up time has been reduced from minutes to seconds and it covers over 90% of our needs. Overall, Rootly is the best tool currently available in the market.
Karl K.
Incident Engineer, Rush Street Interactive
Rootly has very clear and easy to use guidelines, helpful descriptions and that enables people with little to no previous experience in Incident Management to jump straight into creating their first incident!
Shane B.
Site Reliability Engineer, Roller Digital
Rootly allows us to focus on the issue at hand when we have an incident by removing a lot of the laborious tasks required when resolving an incident.
Verified User
Computer & Network Security
Their customer facing team are all friendly, easy going, and highly responsive. I would pick Rootly for their people alone.
Best-in-class incident response should be accessible for everyone. All the features at a fraction of the cost.
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Companies backed by xare also eligible for additional discounts.
Rootly’s On-Call solution incorporates all the core on-call and paging features you’re familiar with from JSM, making it simple for teams to adopt. We’ve deliberately kept the learning curve minimal, so teams can get up and running quickly.
Beyond that, Rootly surpasses JSM with advanced features like native shadow rotations, on-call calculator, and seamless overrides.
Plus, Rootly’s intuitive, modern interface ensures any team member can manage schedules and escalations with ease.
Absolutely! Rootly goes beyond paging to offer a complete end-to-end solution for managing the entire incident. In addition to alerting, Rootly helps your team quickly investigate potential incidents before escalating, assemble the right responders in seconds, automate communications and task tracking, and generate comprehensive incident retrospectives. By consolidating these capabilities in one platform, Rootly eliminates the need for multiple tools, offering greater value and efficiency at a more affordable price point.
Yes, reliability is our #1 feature. Rootly is the only alerting solution built on top of a 99.99% uptime commitment, ensuring you won’t miss a single alert.
Rootly offers a more transparent pricing structure with no hidden upsells or surprise price hikes. Our pricing is designed to scale with your business, ensuring you only pay for what you need, while still providing powerful incident management tools— at a fraction of the cost of JSM.
We have an automated migration process that pulls over schedules, escalation policies, and user details. A team of experts who are former PagerDuty and Opsgenie employees are dedicated to ensuring this process is seamless. The entire migration process for small teams is a matter of minutes, but for larger organizations can be longer depending on complexity.
Absolutely! Rootly integrates with over 100 native tools, including Slack, Jira, Sentry, Confluence, DataDog, making it easy to incorporate the tools you rely on into your incident response process.
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