Tools are only part of successful incident response.
Equip responders with the skills, confidence, and experience to succeed when it matters most.
Build confidence to handle incidents, understand on-call expectations, take strong ownership, and know when to escalate or bring in help.
You’ll run efficient incident calls, keep response efforts moving, and communicate clearly under pressure to build trust.
Learn through realistic incident drills.
Master proven response strategies.
Spot skill gaps across your team.
Receive personalized feedback.
Drills are high-pressure, real incident simulations with a fictive team—run in a safe environment, using real tools like Grafana, Slack, Rootly, and more.
Practice real scenarios, build confidence, and sharpen your incident response skills.
Communication, coordination, and decision-making under pressure.
External dependencies, vendor problems, and supply chain disruptions.
System failures, performance degradation, and service disruptions.
Breaches, vulnerabilities, and security incident response.
A framework of +40 measurable skills organized into 4 core competencies.
Grade 0 | Practitioner
Handles day-to-day issues.
Grade 1 | Associate
Coordinates responses to incidents.
Grade 2 | Professional
Manages high severity incidents.
Grade 3 | Expert
Manages critical incidents.
Step into a realistic scenario
Begin in a realistic e-commerce simulation—review the scenario, objectives, and expectations before practicing.
Build skills under pressure
When you start, a chat opens so you can work with your team, check data, fix problems, and handle alerts like a real outage.
Learn and track your growth
Get hints when you’re stuck, plus feedback on key skills. End with detailed reports showing strengths and improvements.
Schedule your onboarding session to kick off a series of three guided drills.
A facilitator from the Uptime Labs walks the user through the platform and their first drill.
We analyze drills performance and prepare a report with key insights and recommendations.
