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Incident management insights, guides, and product updates from Rootly

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What is ‘Incident Overhead’ and why does It matter?

What is ‘Incident Overhead’ and why does It matter?

Not all incidents are created equal. Thus, trying to fit all the possible inputs an incident declaration may need in a single form can slow down responders and impact your data quality.

Jorge Lainfiesta

Jorge Lainfiesta

June 5, 2024
4 mins
What we can learn from Google’s UniSuper incident comms

What we can learn from Google’s UniSuper incident comms

Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.

Ashley Sawatsky

Ashley Sawatsky

May 30, 2024
11 mins
Remote Team Rotations: On-Call Across Timezones

Remote Team Rotations: On-Call Across Timezones

Use the different timezones and varied needs of your team to schedule on-call rotations that make everyone happy

Jorge Lainfiesta

Jorge Lainfiesta

May 3, 2024
5 min read
Just hired an SRE? Five onboarding tips

Just hired an SRE? Five onboarding tips

No matter how good a new teammate is, a lot of their success is in your hands.

Jorge Lainfiesta

Jorge Lainfiesta

April 24, 2024
4 min read
Navigating On-Call Compensation for SREs: Strategies and Insights

Navigating On-Call Compensation for SREs: Strategies and Insights

Discover 5 models of compensation for on-call

Jorge Lainfiesta

Jorge Lainfiesta

April 17, 2024
6 min read
Buy, Build, or Adopt: Seasoned Platform Engineers Weigh In

Buy, Build, or Adopt: Seasoned Platform Engineers Weigh In

What's the secret to achieving the right balance for your platform?

Jorge Lainfiesta

Jorge Lainfiesta

April 9, 2024
6 min read
How Incidents Foster Leadership

How Incidents Foster Leadership

To become battle-tested, you need to go through battles, not just read books or mentor newcomers. Both are helpful but the stakes are low. On the other hand, high stake jobs, such as running a big project or managing a team, are hard to get when you lack experience. So how can we solve this dilemma? Enter incident response.

Zhuang (Strong) Liang

Zhuang (Strong) Liang

April 3, 2024
4 min read
Boost Your Productivity with AI-Powered Tools

Boost Your Productivity with AI-Powered Tools

Explore how AI-powered tools like Slack, Salesforce, Canva, and Rootly are revolutionizing the way we work.

Tiffany Cox

Tiffany Cox

March 19, 2024
6 min read
Optimizing On-Call for Incident Management: Preventing Team Burnout with Rootly On-Call

Optimizing On-Call for Incident Management: Preventing Team Burnout with Rootly On-Call

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

Tiffany Cox

Tiffany Cox

March 18, 2024
5 min read