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Ryan McDonald

Ryan McDonald is a Senior Solutions Architect at Rootly. He has over 10 years' experience in information technology and incident management and is passionate about helping organizations improve their resilience, reliability, and responsiveness.

Incident Communications in 2025: Strategies from Industry Leaders

Are you buried under tickets and dubious SEV scales? Industry leaders are challenging the basics of how teams should communicate during incidents.

Ryan McDonald

February 17, 2025

9 mins

Does Every Incident Need a Retrospective? Here’s What the Experts Have to Say

In December, we held a roundtable discussion among Reliability Leaders on the topic of incident retrospectives. We explored whether they’re necessary, how to build the right culture around them, and what a successful retrospective entailed. As always, we had a wide range of opinions and a few hot takes. We’ve distilled some of the key takeaways from the discussion into this post.

Ryan McDonald

January 17, 2024

5 min read

How Clay Uses Rootly To Streamline Incident Management

Ryan McDonald

Incident Communications in 2025: Strategies from Industry Leaders

Does Every Incident Need a Retrospective? Here’s What the Experts Have to Say

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