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Incident management insights, guides, and product updates from Rootly

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Improve Visibility and Capture More Data with Triage Incidents

Improve Visibility and Capture More Data with Triage Incidents

As new incidents emerge, there are often many unknowns about the size, severity, and cause of the problem. Sometimes it’s not clear if the problem is an incident at all. That’s where introducing a triage stage to your incident management process can help. In this post, we’ll look at the benefits of adding a triage layer to your incident management, and how Rootly’s Triage feature allows you to seamlessly transition from triage to real incident (or false alarm).

Ashley Sawatsky

Ashley Sawatsky

July 12, 2023
5 min read
Lessons from the CircleCI Security Incident

Lessons from the CircleCI Security Incident

What SREs can learn from the CircleCI security incident of January 2023.

Quentin Rousseau

Quentin Rousseau

January 9, 2023
4 min read
How Many SREs Does Your Company Need? Here’s How to Decide

How Many SREs Does Your Company Need? Here’s How to Decide

Tips for deciding how many SREs your company should hire.

JJ Tang

JJ Tang

October 9, 2022
5 min read
The Rogers Outage of 2022: 3 Crucial Takeaways for SREs

The Rogers Outage of 2022: 3 Crucial Takeaways for SREs

Millions of Canadians offline. For SREs, the Rogers outage is a lesson in the importance of testing updates, building redundant infrastructure and having a crisis communications plan.

JP Cheung

JP Cheung

August 5, 2022
5 min read
Monitoring Your Platform From Multiple Locations

Monitoring Your Platform From Multiple Locations

SREs face multiple challenges while their platform becomes available in different locations on the globe. One step in overcoming them is building a solid monitoring system to enable that.

July 15, 2022
10 min read
Why More Incidents Are Better

Why More Incidents Are Better

Totally preventing all incidents is not only unrealistic. It’s actually undesirable in some respects.

Andre King

Andre King

June 30, 2022
4 min read
5 Tips If You’re the 1st SRE Hire by Instacart's First SRE

5 Tips If You’re the 1st SRE Hire by Instacart's First SRE

Best practices for “SRE pioneers” – meaning engineers who are the very first SREs hired at an organization.

Quentin Rousseau

Quentin Rousseau

May 27, 2022
5 min read
What SREs Can Learn from the Atlassian Nightmare Outage of 2022

What SREs Can Learn from the Atlassian Nightmare Outage of 2022

A look at the Atlassian outage of April 2022, and what it stands to teach Site Reliability Engineers. A lot to unpack here.

Weihan Li

Weihan Li

May 13, 2022
5 min read
Podcast: Break Things on Purpose with Gremlin | Building Rootly with JJ Tang

Podcast: Break Things on Purpose with Gremlin | Building Rootly with JJ Tang

Our co-founder JJ reflects on building the fastest-growing incident management platform and the surprising learnings.

JJ Tang

JJ Tang

April 24, 2022
9 min read