Top Opsgenie Alternatives in 2025: Opsgenie Is Shutting Down — Don’t Just Replace, Upgrade

The Problem: Opsgenie is Shutting Down

Atlassian is sunsetting Opsgenie, with new sales ending in June 2025 and a full shutdown in April 2027. For the many DevOps and SRE teams who have perfected their on-call schedules, alerts, and escalation policies, this news is a major disruption.  

However, this forced migration is also a golden opportunity. Instead of just finding a replacement, you can upgrade to a modern incident management platform that handles the entire incident lifecycle, from the first alert to the final post-mortem.

The Obvious Choice (JSM) is a Step Backwards

Atlassian is pushing users towards Jira Service Management (JSM), but for engineering teams, this is a significant downgrade.  

Here’s why JSM falls short:

• It's a Ticketing System, Not an Incident Platform: JSM was built for IT support tickets, with alerting layered on top. It lacks the speed and focus required for modern SRE and DevOps workflows.  

• Engineers Find it Clunky: Users describe JSM as "so bad, I can't even explain" and a "nightmare to configure".  

• You Lose Key Features: Critical Opsgenie capabilities are either missing or watered down. Teams report losing granular permissions for on-call schedules and dealing with a "horrible" Slack integration that creates excessive noise.  

• It Creates More Work: The platform's ticket-centric design increases manual work and slows down incident response.  

How to Choose a Real Opsgenie Upgrade: 6 Key Features

To truly upgrade your capabilities, look for a platform that delivers on these six modern requirements:

• A Unified, End-to-End Platform: Ditch the tool sprawl. A modern platform should manage on-call, alerting, response, communication, and post-mortems in one place to reduce context-switching.  

• A True ChatOps-Native Experience: Your team lives in Slack or Microsoft Teams. Your incident tool should too. Manage incidents from start to finish without leaving your chat client.  

• Embedded AI Intelligence: AI should be a co-pilot, not a buzzword. Look for features that automate summaries, suggest responders, identify root causes, and draft post-mortems.  

• Developer-Centric Automation (IaC): A robust Terraform provider is non-negotiable for SRE teams. It allows you to manage schedules and policies as code, which is essential for scaling operations.  

• Enterprise-Grade Security and Control: As reliability becomes a top business concern, you need deep, granular Role-Based Access Control (RBAC) across the entire platform to enforce security policies.  

• Predictable, Value-Driven Pricing: Look for simple per-user billing. Avoid unpredictable models with hidden fees for alerts, SSO, or essential features.

Deep Dive: Why Rootly is the Best Opsgenie Upgrade

Rootly is the only platform that excels across all six criteria for a modern incident management solution, making it the clear choice for teams looking to upgrade from Opsgenie.

• A True End-to-End Platform
  • Rootly manages the entire incident lifecycle in one place, eliminating the tool sprawl and context switching that slow down response.  
  • Its native Slack and Microsoft Teams integrations mean you can manage incidents entirely from the chat tools you already use.  
• On-Call, Reimagined for Modern Teams
  • Multi-Cloud Redundancy: Rootly is the only solution with a multi-cloud architecture. If AWS or GCP goes down, your alerts still fire—a critical reliability guarantee.  
  • Smarter Alerting: Features like delay paging (to wait for self-resolving issues) and heartbeat monitoring (to check scheduled jobs) significantly reduce alert fatigue.  
  • Humane Scheduling: Rootly offers vacation-aware scheduling, one-click overrides, and shadow rotations to make on-call life easier for your engineers.  
• Your AI Co-Pilot for Every Incident
  • Rootly is an AI-native platform. It provides real-time summaries, suggests responders based on past incidents, surfaces root cause insights, and drafts complete post-mortems automatically.  
  • This frees up engineers from administrative work and directly reduces Mean Time to Resolution (MTTR).
• Automate the Toil with Workflows and Terraform
  • A powerful drag-and-drop workflow builder lets you automate your entire response playbook—from creating a Slack channel and Zoom bridge to paging on-call and updating status pages.  
  • Rootly has the industry's most popular Terraform provider, with over 800,000 downloads, enabling true Infrastructure as Code for your incident management configuration.  
• Security and Control for the Enterprise
  • Rootly provides deep, granular Role-Based Access Control (RBAC) across the entire platform, which is essential for enforcing security policies in regulated industries like finance and healthcare.  
• A Pricing Model That Scales with You, Not Your Alerts
  • Rootly’s pricing is simple and predictable: you pay per active user.  
  • There are no per-alert fees and no extra charges for core features like SSO, so you can scale without budget surprises.  

Migrate to Rootly in Minutes

Rootly removes the fear of migration with a fast, automated, and fully supported process.

• 5 minutes guide - Follow a simply guide yourself to migrate to rootly in 5 mins.

• Expert Support - Rootly’s migration team includes former PagerDuty and Opsgenie employees who have onboarded over 50,000 users and provide hands-on guidance_.  

Case Study: How Motive Upgraded from Opsgenie to Rootly for Faster Resolution

About Motive: A leader in the physical economy, Motive provides a full suite of products to manage fleets of all sizes, supporting over 150,000 customers and more than a million vehicles where 99.99% reliability isn't just a goal—it's a necessity.

Even before Atlassian announced it was sunsetting Opsgenie, the engineering team at Motive knew they had a problem. Their incident response process was manual, slow, and fragmented. Kicking off an incident could take anywhere from 15 minutes to over an hour, precious time lost to logistical overhead instead of problem-solving.   

Their on-call system, built on Opsgenie, required a "patchwork of custom bots and manual workarounds" just to function within Slack. This setup created constant friction, pulling engineers away from their core focus and bogging them down with administrative tasks.

A Quick Look at Other Opsgenie Alternatives

At-a-Glance: Opsgenie Alternatives Feature Matrix

This matrix compares the leading alternatives against the key features that define a modern incident management platform.

Conclusion: Turn a Forced Migration into a Strategic Advantage

Atlassian's decision to sunset Opsgenie is a catalyst for positive change. Migrating to Jira Service Management is a step backward, trading critical functionality for vendor convenience. Modern alternatives offer significant improvements, but only Rootly delivers a complete, unified, and AI-native platform designed for the future of reliability.

By combining a superior on-call experience, deep automation, and a fair pricing model, Rootly provides the clear path to not just replacing Opsgenie, but upgrading your entire incident management practice.

Ready to see the future of incident management? Book a personalized demo or start your 14-day free trial.

Frequently Asked Questions (FAQ)

1. What is happening to Opsgenie and what are the key dates?

‍Atlassian is shutting down the standalone Opsgenie service. New sales for Opsgenie will end on June 4, 2025, and the service will be completely shut down on April 5, 2027.  This decision has left many long-time users feeling blindsided, as they had invested significant time in perfecting their workflows on the platform.   

2. Is Jira Service Management (JSM) a good replacement for Opsgenie?

‍For most engineering teams, the answer is a resounding no. While JSM is Atlassian's recommended migration path, users who have made the switch report a significant downgrade in functionality.  The consensus in community forums is that JSM is a clunky ticketing system with alerting features layered on top, not a purpose-built incident management tool.  Users have called it "horrible" and a "nightmare to configure," citing a poor Slack integration, missed alerts, and the loss of key features.   

3. What specific features will I lose if I move from Opsgenie to JSM?

‍Teams migrating to JSM have reported several critical feature gaps and functional regressions :  

• Poor Slack Integration: Alerts in Slack are noisy and take up too much space.   

• Loss of Granular Permissions: You can lose the ability to set custom roles for managing on-call schedules, forcing you to grant overly broad admin rights as a workaround.   

• No Combined Workflows: JSM tickets don't integrate well with Jira development stories, forcing teams to manually copy information between the two systems.   

• Limited Schedule Visibility: It's difficult for users to see the on-call schedules for other teams.   

4. What are the best alternatives to Opsgenie?

‍Besides the Atlassian suite, the most frequently discussed modern alternatives in engineering communities are PagerDuty, Rootly, incident.io, and FireHydrant.  Each has different strengths:  

• PagerDuty is the established enterprise leader, known for reliability but also for high costs and complexity.   

• Rootly is often highlighted as a comprehensive, AI-native platform that covers the full incident lifecycle with a strong Terraform provider and predictable pricing.   

• incident.io is praised for its best-in-class, intuitive Slack-native experience.   

• FireHydrant is known for its powerful workflow automation engine ("Runbooks") but can be very expensive.   

5. How difficult is it to migrate from Opsgenie to a new tool?

‍Migration is a major concern for teams, but modern platforms have worked to make it as painless as possible.  Tools like Rootly, incident.io, and FireHydrant offer automated migration scripts and hands-on support to transfer your existing schedules, escalation policies, and configurations in a short amount of time.   

6. How do the costs of different alternatives compare?

‍Pricing models vary significantly and are a major point of frustration for users.   

• PagerDuty is widely considered the most expensive, with a model that relies on costly add-ons for core features.   

• FireHydrant has a high entry point, with its Pro plan starting at $9,600 per year, making it difficult for smaller companies to adopt.   

• incident.io has a per-user fee plus an additional charge for each on-call user, which can increase costs. Some users have also noted that any user can self-promote to a higher-cost seat, creating budget uncertainty.   

• Rootly is often mentioned for its predictable, per-active-user pricing with no per-alert fees or surcharges for SSO, making it a more budget-friendly option.   

7. Are there any free alternatives to Opsgenie?

‍Yes, several platforms offer free tiers, though they are typically limited. These are good for very small teams or for trying out a platform before committing.  PagerDuty, Better Stack, and incident.io all have free plans with various limitations on users or features.