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Changelog
Jul 16, 2026
The on-call widget, 24-hour time, and a new Alerts table.

The on-call widget, 24-hour time, and a new Alerts table.

Solutions
How Canary built incident management from scratch on Rootly while its engineering team quadrupled.
Replit brings structure, speed, and better decision-making to incident response with Rootly.
How Caribou saves 200+ engineering hours a year with Rootly.
Why Capa replaced incident.io with Rootly.
How Reactiv outgrew incident.io and moved to Rootly for real AI and on-call without the upsell.
How SpotDraft replaced manual follow-ups with synced, measurable incident management on Rootly.
How GRAIL replaced a manual, ad hoc incident process with Rootly and cut manual effort by 80%.
How Cora cut time-to-acknowledge on critical alerts to <10 minutes with Rootly.
Why CTSO Central chose Rootly over incident.io.
Poll Everywhere switched from PagerDuty, cut on-call tooling costs and made response faster with Rootly.
Why Momentum didn't choose FireHydrant, and how they minimize the number of engineers on-call with Rootly.
KnowBe4 switched from PagerDuty and turned Incident Response into a repeatable, predictable system with Rootly.
Achievers switched from PagerDuty and productized reliability on Microsoft Teams with Rootly.
How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.
Clay switched off Opsgenie to use Rootly to streamline incident management.
Webflow shutdown PagerDuty to use Rootly to build a proactive reliability culture.
How Wealthsimple uses Rootly to create a culture of wellness and psychological safety for incident commanders.
How Upstart uses Rootly to create an incident response system that grows with them.
How ROLLER scales globally while keeping a lean SRE team.
How Lucidworks uses Rootly to create bespoke incident management for their distinct product offering.
Customers
Resources
Latest Blog
Jul 16, 2026
What Doom taught us about AI-assisted incident response

What Doom taught us about AI-assisted incident response

Pricing
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November 30, 2023

Action Items

Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

We’re excited to introduce a brand new integration with ClickUp! ClickUp is a game-changing productivity tool that allows teams to centralize communications and tasks in one place, brainstorm ideas with Whiteboards, and draft plans together with collaborative Docs.

Read changelog →
Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

November 24, 2023

Others

The New and Improved Home Dashboard

We’ve redesigned the web dashboard in Rootly, introducing several thoughtful design elements and usability features to make it even better, simpler, and more intuitive to use!

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The New and Improved Home Dashboard

November 16, 2023

Others

Guided Onboarding Flow for New Rootly Users

We’re making the onboarding process even smoother with an in-product onboarding flow that walks new users through setting up Rootly with guided steps, explainer videos, and a pre-built Slack tutorial.

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Guided Onboarding Flow for New Rootly Users

November 2, 2023

Others

Fields List View and More UX Improvements for Forms & Form Fields

Last month we introduced [Custom Forms](https://rootly.com/changelog/2023-10-05-create-fully-custom-slack-forms-using-our-new-form-builder), a game changer for streamlining incident management and data collection processes. Since then, we’ve continued to iterate and improve the user experience around form creation to make it even easier to manage and edit your forms.

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Fields List View and More UX Improvements for Forms & Form Fields

October 26, 2023

Others

Bulk Actions for Incidents and Workflows

As part of our continuous effort to minimize repetitive tasks and streamline your management process, we've expanded our bulk actions feature even further to cover editing incidents and workflows.

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Bulk Actions for Incidents and Workflows

October 19, 2023

Metrics

Share and Set Permissions for Rootly Metrics Dashboards

In the Metrics tab of our new user interface, you can create custom internal, public, or private dashboards to display a wide variety of incident metrics. Now, you can click “Share” to easily share dashboards with individuals inside or outside of your organization and set a specific permission level.

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Share and Set Permissions for Rootly Metrics Dashboards

October 12, 2023

Action Items

Bulk Edit Task and Follow-up Action Items

This week we’re highlighting the ability to edit action items (both tasks and follow-ups) in bulk, eliminating the tedious process of editing them one-by-one.

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Bulk Edit Task and Follow-up Action Items

October 5, 2023

Others

Create Fully Custom Slack Forms Using Our New Form Builder

Introducing: our new Custom Form Builder! This feature allows you to create and customize forms tailored to your specific needs, streamlining incident management and data collection processes. With the ability to logically group fields together, you can mix native Rootly fields with your own custom fields on a single form.

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Create Fully Custom Slack Forms Using Our New Form Builder

September 28, 2023

Others

Specify Public vs Internal Incident Titles on Your Rootly Status Pages

You can now create a "public title" for incidents you publish to your status page(s). This public title can be updated independently from the incident’s title used internally, both when posting the initial status page update from Slack, and at any time from the web portal. This way, you don’t need to worry about internal language or naming conventions from your incident titles being displayed to customers on your external status page.

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Specify Public vs Internal Incident Titles on Your Rootly Status Pages

September 21, 2023

Others

Integrate with Multiple Instances of Jira and Confluence

You can now set up multiple instances of Jira and/or Confluence in Rootly! When creating workflows that interact with these integrations, you'll be able to select which instance(s) you want to perform actions in using a simple dropdown menu.

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Integrate with Multiple Instances of Jira and Confluence

September 14, 2023

Others

Auto map any user from PagerDuty and Jira to Rootly incidents with new user lookup

Our new User Lookup feature allows you configure workflows to auto-invite Jira Reporters and PagerDuty users to your incident Slack channel.

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Auto map any user from PagerDuty and Jira to Rootly incidents with new user lookup

September 7, 2023

Others

Customize Your Incident Overview Banner in Slack

We’ve just added another touch of configurability by allowing you to upload your own banner image in the Incident Overview pop-up in Slack.

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Customize Your Incident Overview Banner in Slack
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