When you’re paging someone, clarity matters. Missing or inconsistent context in alert descriptions slows responders down and delays resolution—especially in high-pressure moments. With this release, you can now set a default template for manual alert descriptions, ensuring that every page includes the information responders expect by default.
.avif)
Why it matters
In the heat of an incident, it’s easy to forget key details or phrase an alert in a way that’s unclear to the responder. Templates solve this by:
- Standardizing alert context: Every alert follows the same structure and includes the most important details.
- Reducing response time: Responders get the information they need immediately, without back-and-forth clarification.
- Helping page creators move faster: You no longer need to think about what to write—just trigger the page.
How it works
- Define your template once: Go to Alerts → Settings and configure a default alert description using Liquid templates.
- Automatically applied to manual paging: The template is used every time you or your team run
/rootly pageor/rootly escalate. - Dynamic and flexible: Use Liquid variables to dynamically include incident, service, environment, or other contextual data in each alert.