🔀 Integrate with Linear Triage

Tasks and follow-ups are constantly created as part of an organization’s incident management process: whether it’s a follow-up task to complete after an incident, or an urgent escalation from a stakeholder that needs to be investigated right away.

With Rootly On-Call and Linear Triage, say goodbye to un-groomed backlogs, unanswered pages, and missed escalations. New tickets added to your Linear Triage queue will be automatically assigned to your current on-call team member, allowing them to be the point person for all urgent matters for your teams, products, and services.

This ensures that urgent issues are quickly identified, investigated, and escalated. Your team can acknowledge and resolve problems faster, leading to improved product quality and a better overall customer experience.

Get started with Rootly and Linear

‍To begin using your Rootly On-Call schedule in your Linear teams, follow this guide to integrate your two systems. Next:

1. Edit the Rootly schedule that you’d like to sync with Linear. Navigate to ‘Integrations’ and toggle on the ‘Sync with Linear’ setting.
2. In Linear, edit your desired Team’s Triage settings.
3. Click ‘Use schedule’ under Triage Responsibility, then select your Rootly schedule’s name.

Once configured, all new triage tickets will be automatically assigned to your on-call responder!

🌝 New & Improved

🆕 Added API and Terraform support for managing Alert Sources.

🆕 Added Global Alert Grouping to help teams consolidate related alerts, reduce noise, and focus on identifying and resolving the root cause.

💅 Enhanced alert workflows capabilities with Alert Status Updated triggers and Alert Status run conditions.

💅 Enhanced mobile API around user details, schedules and calendar view

💅 Improved ease of use on UI for copying IDs throughout the system

🐛 Fixed issue with Terraform that was blocking dynamic escalation paths from being created

🐛 Fixed status page latency issues

🐛 Fixed timeout issue when updating SCIM groups