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May 2, 2024

On-Call

🏗️ Terraform + API Support for Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

Distributed ownership of services is essential for engineering teams operating at an enterprise scale. We already have a leading Terraform provider with over 380,000 downloads to achieve this.

Now, we’ve enhanced our Terraform provider with new data sources to support Rootly On-Call, enabling engineering teams to manage their on-call schedules and escalation policies directly in code.

This also makes it easy to test widespread changes to your Rootly configuration before you implement them, as you can configure your changes in Terraform and deploy to your test environment to ensure everything is working as intended before promoting changes to your production environment.

Learn more about Terraform and Rootly in the Terraform Help docs.

We’ve also enabled API support for Rootly On-Call, which unlocks deeper customization abilities. For example, using the API to automatically add new users to the on-call rotation for their team.

You can find all supported API endpoints here in our API documentation.

🌝 New & Improved

🆕 Introduced the ability to group on-call schedules into groups. This will come in handy when managing a large number of schedules.
🆕 Introduced the ability to trigger pages to Rootly On-Call directly from Datadog, Sentry, and Grafana alert events.
💅 Added the ability to view multiple on-call schedules in a single calendar view.
💅 Each schedule on the On-Call Schedules page displays the next on-call user.
🐛 Fixed notification spamming issue experienced by a subset of organizations.
🐛 Fixed intermittent formatting issue on page reloads.
🐛 Fixed issue with status page selection dropdown not loading

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🚨 New Alert Sources: Checkly and New Relic

🔊 Configurable Alert Volume

🔔 Notify Slack Channel of Shift Changes

📦 Customizable Alert Description

🤳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

😅 Alert Urgency

🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud

☎️ Live Call Routing

🤑 On-Call Pay Calculator

💓 Heartbeats: Continuous System Monitoring

🚨 Alert Grouping

🤓 Smart Defaults for Google Meet & Zoom

🧼 Redesigned Incident Announcement & Update Slack Blocks

💅 New Navigation Bar and Configuration UI

🥸 Sync On-Call Schedules with Slack User Groups

🕵️‍♀️ /rootly lookup: Find and Filter Recent Incidents in Slack

👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source