Calling Tree Live Call Routing

Live call routing enables your customers and team members to call a dedicated number and get instantly connected to an engineer on call—perfect for urgent issues that need immediate attention when digital channels aren't fast enough.We're excited to announce Calling Tree, a powerful new feature that transforms how your customers reach the right team member through your live call routing system.What's NewPreviously, your customers needed to know which specific number to call for different teams or services. Now, with Calling Tree, you can provide one unified phone number that intelligently guides callers to their desired destination.When customers call your number, they'll hear a simple menu that lets them select their preferred team or service. The system then seamlessly connects them to the appropriate engineer on call.

Key Benefits

‍Simplified Marketing & Communication

• Share just one phone number across all your customer touch points
• No more confusion about which number to call for different issues
• Consistent experience regardless of how customers discover your contact information

Faster, More Accurate Escalations

• Eliminate decision fatigue by guiding customers through clear options
• Increase successful connection rates to the right team member
• Reduce time spent transferring calls between teams

Improved Resolution Times

• Get urgent issues to the right expert faster
• Minimize delays caused by incorrect initial routing
• Enhance overall customer satisfaction during critical moments

Getting Started

Calling Tree integrates seamlessly with your existing live call routing setup. Configure your menu options, assign teams to each selection, and start using your new unified number right away.Ready to simplify your customer escalation process? Check out the Calling Tree documentation in your dashboard to get started.