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January 25, 2022

Invite Responders to Incidents via Slack

Invite Responders to Incidents via Slack

๐Ÿ“ฎ Invite Responders to Incidents via Slack

Incidents are best tackled collaboratively and looping in the right responders fast is critical.

We've found today not only is it a manually intensive task but knowing who should be included is frustrating.

We are introducing a new Workflow Task to automatically add teammates into the incident Slack channel.

  • Supports both Slack users and Slack user groups (e.g. @oncall-infra, @legal)
  • Dynamically add people based on conditions set in Workflows (e.g. If postgres-db impacted then add Mary)
  • Users do not have to be signed up on Rootly in order to be added

๐ŸŒ New & Improved

  • ๐Ÿ†• New slash command for assigning roles via /incident assign or /rootly assign, eliminating the need to scroll up
  • ๐Ÿ†• Roles are exposed via the Rootly API
  • ๐Ÿ’… We simplified our syntax in URLs on Web
  • ๐Ÿ’… Made adding summary via /incident summary more obvious inside of incident channels
  • ๐Ÿ’… Continued to invest heavily in our own reliability and on-call structure, customers can page us if urgent
  • ๐Ÿ› Fixed typo in Slack integration
  • ๐Ÿ› Fixed issue where users weren't able to unassign from on-call roles
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