Top Rootly Integrations for Datadog, Jira & Zendesk

Modern incident management often feels like juggling. Your teams rely on a wide array of specialized tools for monitoring, communication, and project tracking. Without a central hub, vital information gets siloed, response times lag, and manual tasks overwhelm your engineers. Rootly acts as this central command center, connecting your entire tech stack to streamline the incident response lifecycle.

This article explores some of the most valuable third-party integrations in Rootly, focusing on how you can connect essential tools like Datadog, Jira, and Zendesk to create a seamless, automated workflow. You can explore a full list of integrations to see how Rootly connects with your existing tools.

Streamline Observability with the Rootly Datadog Integration

Integrating your monitoring tools is the first step toward building an automated and proactive incident response process. The Rootly and Datadog integration provides a powerful way to centralize your observability data and kickstart your response without manual intervention.

How It Works: Centralizing Data and Automating Alerts

So, how does Rootly centralize data from Splunk, Datadog, and Grafana? The process starts with webhooks. You can configure Rootly to ingest alerts from monitoring tools like Datadog, which automatically creates and triages incidents based on predefined rules.

When you configure a webhook in Datadog to send event data to Rootly, you unlock several key benefits. This connection eliminates the need for engineers to manually declare incidents, ensuring no critical alert is missed and significantly speeding up initial response times. Through workflows, you can automate actions like creating Datadog notebooks or retrieving graph snapshots and dashboards to enrich your incident context. You can learn more about configuring Datadog alerts to get started.

Rootly's powerful workflow engine allows you to use your Datadog data to its full potential, creating a single pane of glass for observability during an incident. Explore the full capabilities in the Rootly Datadog integration documentation.

Getting Started with Datadog and Rootly

Setting up the integration is straightforward. The process requires a user with Datadog Admin and Rootly Admin roles. You'll need to obtain a Datadog API Key and Application Key and enter them into Rootly to establish the connection. For long-term stability and security, it's highly recommended to use a dedicated service account for this installation rather than a personal user account.

Unify Project Management with the Rootly Jira Integration

An incident isn't truly resolved until the underlying issues are tracked and fixed. Connecting your incident management platform with your project tracking tools is crucial for ensuring follow-up actions don't fall through the cracks. The Rootly and Jira integration creates a seamless, bi-directional sync between incident response and your team's development workflows [6].

What Does Rootly’s Integration with Jira Enable?

What does Rootly’s integration with Jira enable? It transforms how your incident and development teams collaborate by automating key tasks and ensuring data consistency.

• Automated Issue Creation: When an incident is declared in Rootly, it can automatically create a corresponding Jira issue. Action items created in Rootly can also be created as subtasks on the main Jira ticket, ensuring every follow-up task is accounted for.
• Bi-Directional Sync: The integration keeps everyone on the same page. Updates made in Rootly, such as a change in severity or status, are automatically reflected in the linked Jira issue, and vice-versa. This two-way communication eliminates manual updates and potential discrepancies.
• Custom Field Mapping: For more advanced use cases, you can map Rootly incident properties (like custom fields, severity, or services) to specific Jira fields. This ensures data consistency and helps you run more accurate reports in both platforms. Learn more about how to sync data from Rootly to Jira.

The Jira integration is one of Rootly's most powerful features for bridging the gap between SREs and developers.

Configuring Rootly and Jira for Bi-Directional Sync

To enable updates from Jira to trigger actions in Rootly, you need to set up a webhook in your Jira instance. This allows Rootly to listen for events like a new issue being created or a status change.

From there, you can configure alert-based workflows in Rootly that trigger on these Jira events. For example, you can automatically declare a Rootly incident whenever a new Jira issue with a specific label (e.g., "sev-1") is created in a certain project. You can find detailed instructions in the Jira to Rootly Sync documentation. This deep integration isn't limited to Jira; similar functionality is available for other project management tools like Linear [8].

Connecting Support and Engineering with Zendesk and ServiceNow

During an incident, one of the biggest challenges is keeping customer support teams informed. Customers are filing tickets, and support agents need accurate, up-to-date information from the engineering team. Rootly’s integrations with help desk platforms like Zendesk and ServiceNow bridge this communication gap.

How to Sync Rootly with Zendesk for Unified Incident Tracking

How can I sync Rootly with ServiceNow or Zendesk for incident tracking? For Zendesk users, the solution is simple. The Rootly app available on the Zendesk Marketplace allows support agents to get the context they need without leaving their primary workspace [7].

With the integration, agents can:

• View active and past Rootly incidents directly within the Zendesk UI.
• Link customer tickets to an ongoing Rootly incident.
• Get a clear line of sight into the resolution status, providing them with the information needed to communicate effectively with customers.

Similar functionality is available for ServiceNow, allowing you to sync incidents and maintain a consistent record across platforms. You can find ServiceNow and other help desk tools listed in our integration documentation.

Exploring Other Valuable Rootly Integrations

While Datadog, Jira, and Zendesk are foundational, Rootly's real power comes from its extensive ecosystem of over 70 integrations [6]. You can connect tools across your entire stack to build a truly automated incident management process [2].

Alerting, Communication, and Automation

• Alerting & Monitoring: Beyond Datadog, Rootly centralizes alerts from PagerDuty, Opsgenie, Splunk, and more [5]. This consolidation reduces alert fatigue and ensures all signals are managed in one place. Other platforms can also pull data from Rootly to enrich their own views, as seen with the Cortex integration [4].
• Communication: Deep integrations with Slack and Microsoft Teams are at the core of Rootly. Automatically create dedicated incident channels, manage roles, and run commands without ever leaving your chat app.
• Automation: Can Rootly connect with AWS Lambda for serverless automation? While a pre-built integration for AWS Lambda isn't listed, Rootly's flexible architecture allows you to create custom connections for nearly any tool, including serverless functions. By leveraging Rootly’s powerful API and generic webhooks, you can trigger Lambda functions as part of a workflow or have external scripts interact with Rootly to automate custom tasks [1]. This also allows for integrations with workflow automation tools like n8n [3].

Conclusion: Building a Unified Incident Management Platform

Integrating Datadog, Jira, and Zendesk with Rootly is more than just connecting tools; it's about building a unified platform for incident management. These connections break down silos between engineering, support, and project management teams. They automate manual tasks, reduce human error, and create a single source of truth that helps you resolve incidents faster and learn from them more effectively.

By exploring Rootly's full suite of integrations, you can design a custom workflow that fits your team's specific needs. To learn more about creating your own custom connections, explore our API documentation and unlock the full potential of automated incident management.

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