Rootly + PagerDuty & Opsgenie: Seamless Escalation Workflow

Modern engineering teams often struggle to manage incident escalations, especially when juggling different platforms. A disjointed process can lead to delays, confusion, and longer downtimes. To solve this, teams need a unified workflow that connects their incident management platform with on-call alerting tools like PagerDuty and Opsgenie. Rootly serves as a central command center, creating a seamless and automated escalation process that cuts down on manual work and speeds up resolution times.

How Rootly Interacts with PagerDuty and Opsgenie During Escalations

Rootly acts as a bridge between your incident response process and your on-call management platforms. Think of it as the connective tissue that ensures alerts from your monitoring systems smoothly trigger actions in your on-call tools. How does Rootly interact with PagerDuty and Opsgenie during escalations? By automating the critical path of notifying the right experts at the right time, it helps remove the delays and human error common in manual escalation chains.

Automating On-Call Paging and Escalations with PagerDuty

The integration between Rootly and PagerDuty automates the entire alerting lifecycle. Instead of manually looking up who's on call and paging them, you can let Rootly handle it for you.

Key features of this integration include:

• Importing PagerDuty services: Easily bring your existing PagerDuty services into Rootly to map dependencies.
• Viewing on-call personnel: See who is on call directly from your Slack channels without switching contexts.
• Automating pages: Automatically page responders based on the service, escalation policy, or specific user.
• Maintaining a two-way sync: Keep incident statuses updated across both platforms, ensuring everyone has the latest information.

You can configure Rootly's workflows with conditional logic. For example, you can set up a rule that automatically triggers a page in PagerDuty whenever an incident is created with a "critical" severity. This automation also extends to creating Rootly incidents directly from incoming PagerDuty alerts, ensuring no alert is ever missed [1].

Streamlining Alerting and Incident Creation with Opsgenie

The Rootly and Opsgenie integration offers similar benefits for teams looking to streamline on-call management and alerting. This connection ensures that your alerting and incident response processes are perfectly in sync.

Key capabilities include:

• Importing Opsgenie services: Sync your services from Opsgenie into Rootly to maintain a single source of truth.
• Automatic incident creation: Create a Rootly incident automatically when one is created in Opsgenie, and vice-versa.
• Resolving incidents from one place: Resolve an Opsgenie incident directly from Rootly to simplify your workflow.
• Paging teams from Slack: Page on-call teams directly from your incident Slack channel.

This integration enables powerful, intelligent automation. You can set up triggers and actions, such as automatically creating a Rootly incident whenever a specific alert is received in Opsgenie, turning alerts into actionable incidents without manual intervention [2].

How Rootly Integrates with Slack for Real-Time Incident Response

In today's world of distributed teams, having a central place for communication is vital. How does Rootly integrate with Slack for real-time incident response? Its native Slack integration transforms your chat client into a powerful incident command center. This approach keeps your engineering teams connected and informed within a single source of truth, eliminating the need to jump between different tools during a high-stakes incident.

A Centralized Command Center in Slack

When an incident is declared, Rootly automates the creation of a dedicated Slack channel. It then invites all the right responders, ensuring everyone needed for the resolution is present from the start. From there, your team can manage the entire incident lifecycle without leaving Slack. Users can declare incidents, assign roles, and post status updates using simple slash commands, keeping the process efficient and organized.

Paging On-Call Teams Directly from Chat

You can leverage the PagerDuty and Opsgenie integrations directly within Slack, bringing your on-call management into your primary communication hub. This makes escalations faster and more intuitive.

Within Slack, your team can:

• Page an on-call team or escalate an incident with a /rootly command.
• Check who is on-call for a specific service without leaving the conversation.
• Invite on-call responders into the incident channel automatically.

These actions are powered by flexible incident management workflows that you can customize to fit your team's exact needs.

How Does Rootly Support Large Enterprise Integrations Securely?

How does Rootly support large enterprise integrations securely? For any system operating at an enterprise scale, security is not just a feature—it's a requirement. This is especially true when integrating with dozens of tools that handle sensitive operational data. Rootly is built with a security-first methodology to meet the stringent standards of large enterprises, ensuring your data and workflows are always protected.

End-to-End Encryption and Data Protection

Rootly employs robust security measures to protect all data related to its integrations. This ensures that your operations remain confidential and secure.

Security protocols include:

• Encryption at rest: Sensitive credentials like API keys and tokens are encrypted using the AES-256 standard.
• Encryption in transit: All data moving between Rootly and its integrated services is protected with TLS 1.2 or higher.

These measures are part of a comprehensive approach to help organizations centralize observability and secure operations at any scale.

Enterprise-Grade Compliance and Authentication

To build trust and validate its security posture, Rootly adheres to several third-party compliance certifications, including SOC 2, GDPR, ISO 27001, and HIPAA. In addition to these certifications, Rootly supports multiple authentication methods to help you manage access securely. This includes Single Sign-On (SSO) for seamless and secure user login and two-factor authentication (2FA) for an added layer of protection.

Setting Up Your Seamless Escalation Workflow

Getting started with Rootly's PagerDuty and Opsgenie integrations is designed to be straightforward, allowing you to build a powerful, automated workflow in minutes.

Simple Installation and Configuration

The installation process is simple. You can find PagerDuty and Opsgenie in Rootly's integration catalog, grant the necessary permissions, and let Rootly handle much of the initial setup. An important step is configuring webhooks, which enable real-time, two-way communication between platforms. This ensures that an update in PagerDuty is immediately reflected in Rootly, and vice-versa.

Importing Teams and Services

To unlock the full power of automation, you can import your existing teams and services from PagerDuty and Opsgenie into Rootly. This step is crucial for mapping ownership and ensuring alerts are always routed to the correct teams. By configuring your teams in Rootly, you build the foundation for automated escalations that get the right eyes on a problem instantly.

Conclusion: A Unified Platform for Faster, More Reliable Incident Response

By integrating with PagerDuty and Opsgenie, Rootly creates a single, seamless escalation workflow that eliminates manual toil and accelerates response times. This unified approach automates critical tasks, reduces mean time to resolution (MTTR), and centralizes collaboration in Slack. With a strong focus on security and enterprise-grade scalability, Rootly provides the essential platform for building a more resilient and efficient incident management process.

Ready to streamline your incident response? Book a demo to see how Rootly can transform your escalation workflows.

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