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In modern tech environments, off-the-shelf incident management solutions often don't fit an organization's unique processes and collection of tools. A rigid, one-size-fits-all approach can create friction and slow down response times. The Rootly API offers a powerful alternative, giving engineering teams the tools to build custom, flexible, and scalable incident management workflows. It empowers you to take full control of your incident response process, from the first alert to the final retrospective and lessons learned.
What’s the Advantage of Using Rootly’s API for Custom Automations?
The main advantage of using Rootly's API is its incredible flexibility. Instead of being locked into pre-built integrations, your teams can create automated workflows perfectly tailored to how they work. This allows you to connect any service or tool, even your own in-house systems, into a single, seamless process.
Rootly has enhanced this flexibility with an AI-agent-first API, which is designed for intelligent agents to automate complex tasks and decision-making during an incident. The key benefits of using the API include:
- Event-Driven Automation: Trigger custom actions based on events from any connected tool.
- Streamlined Data Handling: Centralize information from various sources to help your team make faster, better-informed decisions.
- Enhanced Analysis: Use real-time data and intelligence to get a clearer picture of what's happening during an incident.
How Rootly Centralizes Your Entire Incident Management Ecosystem
Unify Multiple Observability Tools in a Single Workflow
Most organizations use a variety of observability and monitoring tools like Datadog, New Relic, and Grafana. Juggling alerts from all these different systems can be chaotic and inefficient. Rootly’s API acts as a central hub, allowing you to create a single, unified incident response process.
You can configure Rootly's powerful workflow engine to automatically start a consistent incident response process, no matter where the alert comes from. For example, an alert from Prometheus can trigger a Rootly workflow that:
- Creates a dedicated Slack channel for the incident.
- Pages the on-call engineer using PagerDuty.
- Opens a Zoom meeting for the response team to collaborate.
This level of automation eliminates manual steps, reduces human error, and ensures every incident is handled quickly and consistently.
Manage Incidents Across Multi-Cloud Environments
Yes, Rootly can manage incidents across multi-cloud environments, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. In fact, Rootly is built on a fault-isolated, multi-cloud architecture. This design ensures that Rootly remains available to help you manage your incidents, even if a major cloud provider experiences an outage [1].
With the API, you can build workflows that interact with services and infrastructure across all your cloud platforms. This enables a unified response, regardless of where the incident originates. Having a cohesive plan is critical, as responding to security incidents in a multi-cloud setup involves unique complexities and best practices for each provider [6].
Seamlessly Integrate Your Existing Tech Stack
How can I sync Rootly with ServiceNow or Zendesk for incident tracking?
Rootly’s API and workflow automations allow for deep, two-way synchronization with IT Service Management (ITSM) platforms like ServiceNow and Zendesk. You can easily build automations that connect your incident response directly to your support and ticketing systems.
For example, you can use Rootly workflows for ServiceNow to:
- Automatically create a ServiceNow ticket the moment a Rootly incident is declared.
- Update the Rootly incident timeline when the ServiceNow ticket is changed, and vice-versa.
- Add work notes, comments, and link configuration items (CIs) to ServiceNow tickets directly from Rootly.
This ensures that data is always consistent across systems. It keeps everyone, from site reliability engineers (SREs) to customer support teams, informed without forcing them to switch between different tools.
What does Rootly’s integration with Jira enable?
The Jira integration connects your incident response process directly to your software development lifecycle. It bridges the gap between identifying a problem during an incident and creating actionable work to fix it.
With the Rootly API, you can automate the creation of Jira tickets for bugs, follow-up tasks, and other action items that are identified during an incident. This ensures that important post-incident work is captured, assigned, and tracked within your team's existing development workflow. You can even use workflows to automatically create action items in Rootly via the API, which can then be synced to Jira as tasks or sub-tasks. This creates a clear and auditable trail from incident detection to final resolution.
Conclusion: Build a Resilient, Custom-Fit Incident Response Engine
The Rootly API provides the flexibility, centralization, and integration capabilities you need for modern incident management. You are no longer limited by rigid, one-size-fits-all solutions. With the API, you can build the exact processes your team needs to resolve incidents faster and more efficiently, contributing to a 91% faster incident resolution on average [3].
As an AI-native platform, Rootly provides a level of automation and intelligence that sets it apart from more limited, Slack-native alternatives. By connecting all your tools and automating your processes, you can build a truly resilient, custom-fit incident response engine.
Explore the Rootly API documentation to see how you can start building a more automated and intelligent incident management process today.