Opsgenie alternatives: automate incidents with Rootly

With Atlassian sunsetting its Opsgenie service, many engineering and operations teams are searching for a reliable alternative for incident management and on-call scheduling. According to an announcement, Atlassian will stop selling new Opsgenie licenses in June 2025 and will fully discontinue the service in April 2027 [1]. This transition creates a pressing need for teams to find a new solution. This article will help you navigate your options and introduce Rootly as a powerful, automation-first platform to streamline your incident response.

Why Teams are Looking for Opsgenie Alternatives

The end of Opsgenie forces teams to migrate their workflows, retrain staff, and ensure there's no disruption to their incident response capabilities. However, this change also presents a golden opportunity. Instead of just finding a replacement for alerting, you can upgrade to a comprehensive incident management platform that improves your entire process.

While Opsgenie was a popular choice, especially for teams in the Atlassian ecosystem, the incident alerting market has evolved. Many modern alternatives now offer better features, more automation, and more transparent pricing [2]. The goal is to move beyond simple on-call notifications and embrace a more holistic, systematic approach to system reliability.

What to Look for in an Opsgenie Alternative

Choosing the right replacement for Opsgenie involves looking beyond basic alerting. A modern incident management platform should support your team through the entire incident lifecycle. When you compare oncall platforms, it's crucial to evaluate them based on key criteria like tool consolidation, robust automation, and seamless collaboration to build a more resilient system [3].

Automation and Runbooks

One of the most important variables in your evaluation should be automation. Automation helps reduce manual, repetitive work—often called "toil"—freeing up your engineers to focus on hypothesis testing and problem-solving. Look for platforms that offer automated runbooks. These are pre-defined workflows that can be triggered automatically when an incident occurs. They standardize the response process by pulling in the right team members, creating communication channels, and even running diagnostic commands, which ultimately helps lower your Mean Time to Resolution (MTTR).

Seamless Collaboration and Integrations

Effective incident response depends on clear, real-time communication. Your chosen platform must integrate deeply with the tools your team already uses, especially collaboration hubs like Slack or Microsoft Teams and ticketing systems like Jira. The best tools offer bi-directional integrations, which means you can manage the entire incident—from declaration to resolution—without context switching between applications [4]. This keeps all incident data centralized and accessible, speeding up resolution.

Full-Lifecycle Incident Management

Modern incident management is much more than just alerting the right person. It's a continuous improvement cycle that includes:

• Detection: Integrating with monitoring tools to catch issues early.
• Response: Coordinating the team and executing remediation steps.
• Communication: Keeping stakeholders informed with status pages.
• Learning: Analyzing empirical data from incidents with post-mortems to prevent recurrence.
• Analytics: Tracking metrics to measure and improve your response process.

Look for a platform that provides features across this entire lifecycle.

Transparent Pricing and Scalability

A common frustration with many on-call tools is their complex and expensive pricing models. Some platforms have confusing tiers and hidden fees for essential features, which can penalize you as your team grows [5]. When conducting your analysis, seek out platforms with clear, user-based pricing that scales predictably with your organization.

Compare Oncall Platforms: Top Opsgenie Alternatives

To help you make an informed decision, let's compare some of the top Opsgenie alternatives available today.

1. Rootly

Rootly is a best-in-class incident management platform designed to automate the entire incident lifecycle. It moves beyond simple alerting to provide a cohesive, end-to-end solution for detecting, responding to, and learning from incidents.

Key differentiators include:

• Powerful workflow engine: A no-code interface allows you to build automated runbooks for any scenario.
• Native Slack and Teams integration: Run your entire incident response process from within your chat tool, from creation to post-mortem.
• Full-lifecycle features: Rootly includes a service catalog, automated post-mortems with timeline generation, action item tracking, and advanced analytics.
• Enterprise-ready: It's built for scale with features like Role-Based Access Control (RBAC), SCIM for user provisioning, and a Terraform provider for managing configuration as code.

2. PagerDuty

PagerDuty is the most established name in the on-call management and alerting space. It’s known for its reliable notification system and a vast library of integrations. However, some teams find that its pricing can become expensive, with key features often gated behind higher-tier plans or sold as add-ons. This makes it one of the costlier PagerDuty alternatives when compared to newer platforms [6]. Its user interface can also be complex for more advanced incident response workflows.

3. Zenduty

Zenduty is a strong contender that focuses on providing a full-stack solution for both alerting and incident response. It's often highlighted for its competitive pricing and robust feature set, which includes two-way Jira integration and incident playbooks [7]. With a focus on user experience, Zenduty aims to provide a modern and efficient platform for Site Reliability Engineering (SRE) and DevOps teams.

4. All Quiet

All Quiet presents itself as a modern and user-friendly Opsgenie alternative. It offers seamless integrations with key Atlassian tools like Jira and Confluence, making it an appealing option for teams already in that ecosystem. Key strengths include its simple and competitive pricing model, enterprise features like a Terraform provider, and a 99.9% SLA [8]. It provides a straightforward solution for on-call scheduling and alerting.

Opsgenie Alternatives Feature Comparison Table

Platform

Key Differentiator

Incident Automation

Collaboration Hub

Pricing Model

Best For

Rootly

End-to-end workflow automation

Yes

Native Slack & Teams

Per User

Enterprise automation & full-lifecycle management

PagerDuty

Market-leading alerting

Partial

Web UI / Add-ons

Tiered/Complex

Teams prioritizing alerting reliability above all

Zenduty

Full-stack incident response

Partial

Slack & Teams

Per User

Teams needing a balance of features and cost

All Quiet

Modern UI & simple pricing

No

Web UI

Per User

Simple on-call scheduling and alerting

Why Rootly is the Best Choice for Incident Automation

While many tools can tell you who to alert, Rootly focuses on what to do next by automating the entire response process. This is what sets it apart as the best choice for teams serious about improving reliability.

• Go Beyond Alerting: Rootly doesn't just forward alerts. It triggers automated workflows that create dedicated Slack channels, invite responders, assign roles, and pull up relevant dashboards, all without human intervention.
• Built for Scale: As your organization grows, consistency is key. Rootly's automation workflows, service catalog, and templated post-mortems help you standardize incident management practices across all teams, ensuring everyone follows best practices.
• Effortless Migration and Onboarding: Transitioning from another tool is simple. Rootly is designed for a smooth migration, allowing you to import on-call schedules and services to get your team up and running quickly.
• A Unified Platform: Rootly consolidates your toolchain by bringing alerting, on-call management, automated runbooks, status pages, and post-mortems into a single, cohesive platform. This eliminates context switching and provides a single source of truth for all incidents.

Conclusion: Making the Right Choice After Opsgenie

The sunsetting of Opsgenie is a pivotal moment for engineering teams. It's an opportunity to evolve from basic alerting to a more mature and resilient incident management practice. While many Opsgenie alternatives exist, they generally fall into two categories: tools that focus primarily on alerting and platforms that manage the entire incident lifecycle.

For teams looking to build a truly resilient, automated, and scalable incident response process, Rootly stands out as the superior choice. By automating manual tasks and unifying the entire incident lifecycle, Rootly empowers your team to resolve issues faster and learn from every incident.

Ready to see how automation can transform your incident management? Book a demo of Rootly today.

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