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Struggling to find the right incident management software? When systems fail and alerts start flooding in, having the right incident management software makes all the difference. Unplanned downtime now averages $14,056 per minute, rising to $23,750 for large enterprises, making the selection of enterprise incident management solutions crucial for business continuity.
Incident management is the process of identifying, responding to, and resolving unexpected disruptions which transforms chaos into coordinated action.
Whether you're upgrading your current incident management solution or starting from scratch, this comprehensive comparison covers the top incident management tools for SaaS companies and best pagerduty alternatives to help you find the perfect tool for your team's needs.
How to Choose the Best Incident Management Software for Your Team?
Before diving into the tools, consider these key factors when evaluating enterprise incident management solutions:
- User Interface: Is the interface intuitive and user-friendly for both technical and non-technical team members?
- Alert Channels: Does it offer multiple alert channels like phone calls, SMS, mobile apps, etc, so critical notifications are never missed?
- Integration Ecosystem: Does it integrate seamlessly with your existing monitoring tools, project management software (for example, Jira, Linear, etc), and helpdesk tools? Is it compatible with ServiceNow?
- On-Call Management: Managing on-call schedules shouldn't be a headache. Does the tool allow you to easily create rotations, handle overrides, and make quick adjustments? For distributed teams, does it support multiple time zones?
- Team Collaboration: Does it support ChatOps integrations so your team can manage incidents directly from Slack or Microsoft Teams? Can it integrate with video conferencing tools like Zoom or Google Meet for faster resolution?
- Pricing: Is the pricing transparent and flexible? Does the pricing align with your budget and scale as your team grows?
- Support: What kind of support does the vendor offer? Are there resources like tutorials, knowledge bases, or dedicated customer support available to help your team?
12 Best Incident Management Software
- Rootly
- PagerDuty
- Atlassian Opsgenie
- Preparis
- xMatters
- BigPanda
- Splunk OnCall
- Datadog OnCall
- New Relic
- Zenduty
- Better Stack
- Incident.io
TL;DR
Incident Management Tool
Quick Overview
Best For
Starting Price (Billed Annually)
Rootly
AI-native platform for on-call and incident management
Teams of all sizes seeking automation and Slack integration
Book demo for pricing
PagerDuty
Enterprise-grade incident management platform
Large enterprises and organizations
$21/per user/month
Atlassian Opsgenie
Atlassian's integrated incident management solution
Atlassian ecosystem users
$9.45/per user/month
Preparis
All-in-one platform for incident management and emergency notifications
Organizations focused on business continuity planning
Contact for pricing
xMatters
Enterprise-grade platform with workflow automation
Enterprise organizations
$9/per user/month
BigPanda
AI-powered incident management with alert correlation
Enterprise organizations with complex IT environments
Contact for pricing
Splunk OnCall
Data analytics with robust incident response
Splunk ecosystem users
$5/per user/month
Datadog OnCall
Integrated incident response with observability
Datadog platform users
$20/per user/month
New Relic
Incident management within observability platform
Organizations combining observability and incident management
Contact for pricing
Zenduty
Platform with AI-powered tools
Small to mid-sized teams
$5/per user/month
Better Stack
All-in-one monitoring and incident management
Startups and SMBs
Starts at $29/month
Incident.io
Chat-first platform for engineering teams
Chat-first teams
$15 per user + $10 per user for on-call
1. Rootly
The all-in-one AI-native platform for on-call and incident management, including status pages—built for fast-moving engineering teams to detect, manage, learn from, and resolve incidents faster. Leading companies such as NVIDIA, Squarespace, Canva, Grammarly, LinkedIn, and countless others trust Rootly to power their incident management.
Why Choose Rootly
- From sign-up to first incident in under 5 minutes. Seriously
- Automatically jump into a dedicated Slack channel and we'll provide all relevant tools and responders in one place
- 70+ integrations across observability, task management, and other tools
- Rootly AI SRE unlocks 91% faster incident resolution
- Go beyond basic alerting and get more features at half the cost of legacy tools
Best For
Teams of all sizes seeking comprehensive automated incident response tools with deep Slack integration and AI-powered features. Perfect for organizations looking for the best pagerduty alternatives with enterprise-grade capabilities.
Pricing (billed annually)
Book a personalized 1:1 demo with our team or sign up for a free 14-day trial. All the features at a fraction of the cost. Best-in-class incident response should be accessible for everyone.
What Users Say About Rootly
"Rootly allows us to focus on the issue at hand when we have an incident by removing a lot of the laborious tasks required when resolving an incident."
"We started focusing more on dedicated incident management solutions, like Rootly, FireHydrant, Incident.io, and a few more. In the end, Rootly was the option that best met our needs while providing the flexibility we needed as a high growth company."
Start your 14-day free trial with Rootly today!
2. PagerDuty
PagerDuty is a leading enterprise-grade incident management platform, serving over 25,000 teams globally. However, many organizations are seeking alternatives due to increasing costs and complexity.
Why Choose PagerDuty
- Offers enterprise-grade reliability with no scheduled maintenance windows and robust SLAs
- Integrates with over 700 tools, including major monitoring, helpdesk, and project management platforms
- Provides robust on-call management with advanced scheduling options and automated escalation policies
- Features advanced machine learning-powered alert grouping, custom fields for incident enrichment, and seamless cross-team collaboration tools
Best For
Large enterprises that need a battle-tested, comprehensive incident management platform and can justify the higher price tag.
Pricing
- Free Plan: $0/month (up to 5 users)
- Professional Plan: $21/user/month
- Business Plan: $41/user/month
- Enterprise Plan: Custom pricing (Contact for details)
What Users Say About PagerDuty
"PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it."
For teams seeking more cost-effective solutions, Rootly offers comprehensive incident management capabilities with better automation and Slack integration at half the cost.
3. Atlassian Opsgenie
Opsgenie is Atlassian's incident management solution, deeply integrated with the Atlassian ecosystem.
Why Choose Opsgenie
- Seamless integration with Jira, Confluence, and other Atlassian tools
- Affordable pricing compared to other enterprise-grade tools
- Offers flexible on-call scheduling with multi-timezone support
- Provides built-in analytics for tracking team productivity and incident response metrics
Best For
Teams heavily invested in the Atlassian ecosystem (Jira, Confluence, etc.) who need an affordable enterprise-grade incident management solution.
Pricing
- Free Plan: $0/year (up to 5 users)
- Essentials Plan: $9.45/user/month
- Standard Plan: $19.95/user/month
- Enterprise Plan: $31.90/user/month
What Users Say About Opsgenie
"Opsgenie makes it easy to manage alerts and provides great visibility into incidents. I like the on-call schedule functionality and the mobile app is handy."
4. Preparis
Preparis is an all-in-one platform for incident management and mass emergency notifications developed by Agility Recovery.
Why Choose Preparis
- Provides comprehensive dashboards with 360° visibility for complete oversight during incident recovery efforts
- Features powerful bi-directional emergency notification capabilities with response tracking on an intuitive dashboard
- Offers detailed incident documentation tools for regulatory compliance and real-time decision making
- Includes business continuity planning tools to help organizations prepare before incidents occur
Best For
Organizations focused on comprehensive business continuity planning alongside incident management, particularly mid to large-sized businesses.
Pricing
Contact Preparis for detailed pricing information based on your organization's size and needs.
What Users Say About Preparis
"We use Preparis as an emergency notification system across our employees and employees of two affiliated companies. It is fairly inexpensive and, at its core level, it's not too hard to use."
5. xMatters
xMatters, now part of Everbridge, is an enterprise-grade incident management platform, emphasizing workflow automation and seamless team collaboration.
Why Choose xMatters
- Alerts are delivered to the right individuals through any preferred channel, whether it's SMS or Slack
- Offers deep integration with ServiceNow and other popular helpdesk tools, keeping your incident response processes synchronized
- Allows to create rotations, adjust policies, and distribute on-call duties with ease
- Provides detailed analytics to track incident metrics, response times, and team performance
Best For
Large enterprise organizations seeking a highly customizable incident management solution with robust ITSM integration capabilities and advanced workflow automation.
Pricing
- Free Plan: $0/year (up to 10 users)
- Starter (Essentials) Plan: $9/user/month (up to 100 users)
- Base (Standard) Plan: $39/user/month
- Advanced Plan: Custom pricing (Contact for details)
What Users Say About xMatters
"The ability to just have users locate their xmatters notification email and then join the bridge off of that is great."
6. BigPanda
BigPanda is an AI-powered incident management platform that helps IT teams detect, investigate, and resolve incidents.
Why Choose BigPanda
- Uses AI-driven alert correlation to reduce noise significantly, helping teams focus on real issues rather than alert storms
- Provides a comprehensive Incident 360 Console that offers a single pane of glass for all incident-related information
- Features Biggy AI, a generative AI assistant that accelerates incident investigation and makes troubleshooting more efficient
- Includes a Real-time Topology Mesh that gives visibility across applications, cloud environments, and physical networks
Best For
Enterprise organizations with complex IT environments and high alert volumes seeking advanced correlation and automation capabilities.
Pricing
Contact BigPanda for detailed pricing information based on your organization's size and needs.
What Users Say About BigPanda
"Bigpanda is very user friendly. I work on it on a daily basis and clears a lot of alerts and it save a lot of time to generate a report from netbackup."
7. Splunk OnCall
Splunk OnCall (formerly VictorOps) merges powerful data analytics with robust incident response capabilities.
Why Choose Splunk OnCall
- Frictionless integration with Splunk logs and hundreds of existing toolkits
- ML-based routing sends alerts to the person with the right expertise
- Offers immediate access to similar historical incidents, runbooks, and relevant dashboards to speed up resolution
- ML-driven recommendations help distribute on-call duties based on expertise and past incident handling
Best For
Teams already invested in the Splunk ecosystem seeking to combine deep data analysis capabilities with robust incident management features.
Pricing
- Starts with $5/user/month, billed annually (up to 10 seats)
- Contact Splunk OnCall for detailed pricing information based on your organization size and needs
What Users Say About Splunk OnCall
"The details it provides about the incidents is very granular and helps provide much needed context."
8. Datadog OnCall
Datadog OnCall integrates incident response with Datadog's robust observability platform, embedding monitoring data directly into your incident management workflow.
Why Choose Datadog OnCall
- Offers context-rich alerts with relevant metrics, logs, and traces from Datadog's observability data, facilitating faster incident resolution
- Automatic team-service mapping ensures the right people are notified
- Easy-to-manage on-call schedules across different time zones with straightforward rotation and escalation
- Provides comprehensive analytics to track resolution times, on-call load distribution, and team performance
Best For
Teams already utilizing Datadog's observability platform seeking seamless integration between monitoring and incident management workflows.
Pricing
- OnCall Plan: $20/user/month
- Incident Management Plan: $30/user/month
- Incident Response Bundle: $40/user/month
What Users Say About Datadog OnCall
"Its good, it helped to improve Datalake services and quality of the processes. Integration like Service now, Slack helped to near real time identification of issues."
9. New Relic
New Relic offers incident management as part of its comprehensive observability platform, helping teams monitor, detect, and resolve incidents across their technology stack.
Why Choose New Relic
- Provides real-time anomaly detection that evaluates telemetry data and sends notifications directly to your collaboration tools like Slack
- Features intelligent alert correlation that groups related incidents and establishes relationships between them to reduce alert noise
- Offers a unified view of all anomalies with critical analysis of each issue, including related signals and dependency visibility
- Includes AIOps capabilities that help teams detect incidents proactively with AI-powered insights and root cause analysis
Best For
Organizations that want to combine observability and incident management in a single platform, particularly teams already using New Relic for monitoring.
Pricing
Contact New Relic for detailed pricing information based on your organization's size and needs.
What Users Say About New Relic
"I prefer New Relic for its real-time monitoring features. It gives me a well-rounded view of how my application is performing and allows me to track down and fix any problems."
10. Zenduty
Zenduty is a platform that helps teams streamline alerting, on-call scheduling, and incident response with AI-powered features.
Why Choose Zenduty
- Offers customizable notifications with flexible on-call schedules and escalation policies to help incidents get acknowledged within SLA limits
- Features AI-powered tools including incident summarizers, automated postmortems, and simplified on-call scheduling
- Provides incident roles and task templates for effective delegation during critical events
- Integrates with over 150 tools, creating seamless workflows across your existing tech stack
Best For
Small to mid-sized teams looking for the best oncall software for teams with strong on-call scheduling capabilities and competitive pricing.
Pricing
- Free Plan: $0/user/month
- Starter Plan: $5/user/month
- Growth Plan: $14/user/month
- Enterprise Plan: $21/user/month
What Users Say About Zenduty
"Nice clean UI, reasonably low coding knowledge required to use. Great for maintaining multiple alerts from various systems. Never had an issue with contacting support."
11. Better Stack
Better Stack is a monitoring and incident management platform that combines uptime monitoring, logs management, and on-