AI that works across your code, telemetry, and infrastructure to help you detect, manage, and resolve incidents—faster.
Essentials
End-to-end incident management for
growing companies.
Enterprise
Advanced incident management for
enterprise scale.
Essentials
End-to-end incident management for
growing companies.
Enterprise
Advanced incident management for
enterprise scale.
Advanced incident management for
enterprise scale.
Don’t want a demo, ready to purchase?
Response within 2 business hours.
Rapid incident response and resolution
Essentials
$20 per user/mo
Enterprise
Contact us
Response with Slack
Response with Microsoft Teams
@Rootly AI Chat
AI Similar Incidents
AI Scribe Meeting Bot
Playbooks and Run books
Incident Roles
Action Item Tracking
Reminders and Nudges
Maintenance Incidents
Custom Fields
Custom and Dynamic Forms
Custom Incident Types
Custom Incident Status
Private Incidents
Communication and transparency
Communications Module
Add-on
Status Pages
1 external / 1 internal
10 external / unlimited internal
iOS/Android Mobile App
Contiuous learning and improvement
AI Retrospectives
Retrospective Processes
Smart Default
Custom
Advanced Metrics & Insights
Metric Dashboards
Smart Default
Custom
Platform and extensibility
Rootly AI
Alert Sources (Sentry, Datadog, Prometheus, etc.)
Custom
Workflows
Basic
Advanced
Catalog
Basic
Advanced
RBAC
Basic
Advanced
Authentication
SSO + SAML
SSO + SAML + SCIM
API, CLI, Webhooks
Organizations
1
Unlimited
Teams
Terraform Provider
Integrations (Jira, Confluence, Zoom, Backstage etc.)
SOC2, GDPR, CCPA, BAA
Data Export
Native Secrets Management
Custom Data Retention & Session Timeout
Audit Logs
BYO AI Key (OpenAI, Anthropic, Gemini)
Microsoft 365 (Sharepoint, Outlook, Teams)
Enterprise Slack Grid
Migration and support
PagerDuty and Opsgenie Migration
Dedicated Private Support Channel
Dedicated Success Manager
Incident Management training with Rootly Academy
Dedicated Success Team
Priority 24/7 Global Support
Tailored Training Plan and Resources
Rapid incident response and resolution
Essentials
$20 per user/mo
Enterprise
Contact us
Alert Grouping and Noise Reduction
Basic
Advanced
Alert Routes
Live Call Routing (incl. Call Routing Tree)
1 number
5 numbers
Alert Sources (Sentry, Datadog, Prometheus, etc.)
SMS, Voice, Push, Bypass DnD
Support for China
Heartbeats
Schedules and Escalation Policies
20
Unlimited
Dynamic Escalation Paths
Shadow Rotations
Holiday Calendars and PTO
Overrides
Request Coverage
On-call Pay Calculator
Sync to Slack User Groups
Schedule Gap Detection and Fallback
iOS and Android Mobile App
On-call Readiness Reports
Slack Native On-Call
Custom Alert Fields and Labels
99.99 % Reliability
Platform and extensibility
Rootly AI
Alert Sources (Sentry, Datadog, Prometheus, etc.)
Workflows
Basic
Advanced
Catalog
Basic
Advanced
RBAC
Basic
Advanced
Authentication
SSO + SAML
SSO + SAML + SCIM
API, CLI, Webhooks
Organizations
1
Unlimited
Teams
Terraform #1 Downloaded
Integrations (Jira, Confluence, Zoom, Backstage etc.)
SOC2, GDPR, CCPA, BAA
Data Export
Native Secrets Management
Custom Data Retention & Session Timeout
Audit Logs
BYO AI Key (OpenAI, Anthropic, Gemini)
Microsoft 365 (Sharepoint, Outlook, Teams)
Migration and support
PagerDuty and Opsgenie Migration
Dedicated Private Support Channel
Dedicated Success Manager
Dedicated Success Team
Priority 24/7 Global Support
Tailored Training Plan and Resources
Everything you need to know about pricing and billing.
Is Rootly available on the AWS Marketplace to purchase?
Yes, for faster procurement with pre-approved legal, security, and prices that contribute directly to your EDP spend, Rootly is available on the AWS marketplace.
Does Rootly have discounts for startups?
Yes, if your startup is < 100 employees, has raised < $50m, and has been in business for < 5 yearsRootly has special discounts for you. Companies also backed by YCombinator are also eligible for additional discounts.
Can I change my plan later?
Yes, you can always upgrade your plan or add more users at any time.
Does Rootly offer discounts for bundling Incident Response, On-Call, and AI SRE?
Yes, Roolty does offer discounts when you purchase IR, OC, and AI SRE together. For the best incident management experience we actually recommend it.
Can Incident Response, On-Call, and AI SRE be purchased and used standalone?
Yes, each product–IR, OC, and AI SRE–can work independently within your stack.
Is my data secure with Rootly?
Yes, Rootly is SOC 2 Type II, GDPR, CPPA, and HIPAA compliant. See Rootly’s security page to learn more.
How long is my trial?
Typically your trial will last two weeks. We’re here to work with you every step of the way so we can always extend it if needed.
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