Backfill and Import Past Incidents

🫗 Backfill and Import Past Incidents

Inevitably there will be incidents captured outside of Rootly, for example, an outage that lasted a few minutes that was automatically resolved due to self-healing that was in place.

However, it is still important to track it for posterity. We are launching the ability to Backfill and Import past incidents.

• Does not trigger workflows that normally would when incident is created
• Reflected appropriately in metrics with modifiable timestamps for accuracy
• Enable or disable ability to Backfill via Configuration > Form Fields
• Supported via API

🌝 New & Improved

• 🆕 Live on Launch YC
• 🆕 Workflow trigger for Slack channel created
• 🆕 6 min demo overview on Rootly
• 🆕 Workflow trigger and incident variable for whenever a new user joins the incident Slack channel, {{ trigger.user.slack_id }}
• 🆕 Ability to update role based tasks from Terraform
• 🆕 Ability to edit Slack Blocks from Terraform
• 🆕 Ability to edit action items from Terraform
• 🆕 Download metrics dashboard as PDF and email reports via workflows
• 💅 Terraform errors surface exception message minimizing need to dive into logs
• 🐛 Fixed issue where some PagerDuty accounts were failing to authenticate
• 🐛 Fixed issue related to Terraform schema
• 🐛 Fixed issue where Update PagerDuty Incident task would auto-populate title field
• 🐛 Fixed issue where for some users they were listed as a subscriber of an incident twice
• 🐛 Fixed issue where some workflows were running delayed
• 🐛 Fixed issue where case insensitive slugs caused 500 errors
• 🐛 Fixed issue where status page updates on Rootly were double posting
• 🐛 Fixed issue where date picker was handling timezone incorrectly
• 🐛 Fixed issue where workflow versions had empty changed by field for some users
• 🐛 Fixed issue where most recent incident was listed second not first for some users on Web Platform