Invite Responders to Incidents via Slack

📮 Invite Responders to Incidents via Slack

Incidents are best tackled collaboratively and looping in the right responders fast is critical.

We've found today not only is it a manually intensive task but knowing who should be included is frustrating.

We are introducing a new Workflow Task to automatically add teammates into the incident Slack channel.

• Supports both Slack users and Slack user groups (e.g. @oncall-infra, @legal)
• Dynamically add people based on conditions set in Workflows (e.g. If postgres-db impacted then add Mary)
• Users do not have to be signed up on Rootly in order to be added

🌝 New & Improved

• 🆕 New slash command for assigning roles via /incident assign or /rootly assign, eliminating the need to scroll up
• 🆕 Roles are exposed via the Rootly API
• 💅 We simplified our syntax in URLs on Web
• 💅 Made adding summary via /incident summary more obvious inside of incident channels
• 💅 Continued to invest heavily in our own reliability and on-call structure, customers can page us if urgent
• 🐛 Fixed typo in Slack integration
• 🐛 Fixed issue where users weren't able to unassign from on-call roles