Reopening Incidents

🥡 Reopening Incidents

We've all been there. Sometimes we get ahead of ourselves and close an incident too early before it's been resolved.

Today, we are excited to introduce the ability to reopen incidents and continue right where you left off without missing a beat.

Features:

• Accessible in Slack via /incident status or /rootly status commands and in the Web UI (see above screenshot)
• Metrics are updated accordingly to reflect the reopened incident to ensure accuracy
• As always, you can go back and retroactively edit the state time of incident down to the minute
• Ability to swap back and forth between all incident states (Started, Mitigated, and Resolved)

🌝 New & Improved

• 🆕 Pin to timeline feature now supports .docx format files
• 🆕 Rootly is now available for a 14-day trial with all enterprise features unlocked
• 🆕 Zoom meeting passwords are displayed in URL to make joining easier
• 🆕 We published our year in review for 2021 newsletter that recaps a few highlights
• 🆕 Ability to trigger manual Workflows at incident creation time
• 💅 In Web UI we've made it more obvious when an incident is selected
• 💅 Weekly summary email has been reformatted to be more spaced out
• 💅 Improved loading of Opsgenie on-call schedules
• 🐛 Fixed issue where deleting a Service required two clicks instead of one
• 🐛 Fixed issue where occasionally unselecting severity in Web UI was stuck