How Rootly makes incident management compliance simple

When incidents happen, your team needs clear ownership, fast decision-making, and a trustworthy system of record. What you don’t need is a compliance drill right when the stakes are highest. That’s why Rootly is built to help you respond quickly and meet the security and privacy expectations you, your customers, auditors, and regulators demand.

Rootly is independently attested to SOC 2 Type II and is designed to support compliance with GDPR, CCPA, HIPAA, and DORA requirements. In plain English: we’ve done the work so you can move faster, with confidence.

Why compliance matters for incident management

Incidents touch sensitive systems and data. Every minute counts, yet every action has an audit implication. High-growth teams choose Rootly because we:

• Create a single, tamper-evident incident timeline across Slack/Teams, tickets, and runbooks.
• Enforce least-privilege access and role-based permissions during high-pressure moments.
• Automate evidence collection you’ll need for customer and auditor reviews later.
• Keep personal data and protected health information safe by default.

The result: faster incident resolutions without sacrificing trust.

What our certifications and frameworks mean for you

SOC 2 Type II: Security that’s measured, not just promised

Rootly undergoes an independent SOC 2 Type II audit that evaluates the design and operating effectiveness of our controls over time. For you, that means:

• Continuous control coverage (not a point-in-time check) over security, availability, and confidentiality.
• Detailed audit artifacts (access logs, change management, backup/restore, vulnerability management).
• Vendor due diligence made easy with a standardized report you can share internally with security and procurement.

GDPR & CCPA: Privacy by design across your incident lifecycle

Incidents shouldn’t become privacy incidents. Rootly supports GDPR and CCPA obligations by:

• Data minimization & retention controls—configure how long incident data is stored, what’s redacted, and when it’s purged.
• Data subject rights workflows—we help locate, export, or delete personal data associated with incidents.
• Regional data residency options and strict subprocessor reviews to respect cross-border transfer requirements.

HIPAA: Guardrails for PHI when seconds matter

Healthcare and health-adjacent teams rely on Rootly to handle incident operations where PHI may be present:

• Access controls & audit trails that track who viewed or changed what, and when.
• Encryption in transit and at rest plus rigorous key management.
• Configurable redaction to keep PHI out of noisy collaboration channels or retrospectives.
• Business Associate Agreements (BAA) available for covered entities and their partners.

DORA: Operational resilience, codified

The EU’s Digital Operational Resilience Act (DORA) raises the bar on incident reporting, testing, and governance for financial services and critical third parties. Rootly helps you prepare by:

• Standardized incident classifications and severities aligned to regulatory reporting.
• Automatic capture of response timelines (detection, declaration, containment, recovery) for time-bound reporting.
• Scenario testing & exercises to turn your runbooks into repeatable resilience tests with evidence capture.
• Board-level dashboards that visualize trend, impact, and control effectiveness, not just MTTR.

Get the full DORA compliance guide here.

Built-in controls that simplify audits (and life)

• Granular RBAC & SSO: SCIM provisioning, enforced MFA via your IdP, and fine-grained roles for responders, observers, and approvers.
• Immutable timelines: We preserve a cryptographically signed sequence of incident events to strengthen evidence quality.
• Environment segregation: Isolate production from staging data and workflows to reduce blast radius and audit scope.
• Automated post-incident reviews: Templates that collect corrective actions, link to tickets, and prove follow-through.
• Retention & redaction policies: Apply data hygiene at the workspace, team, or integration level—no brittle one-offs.

How Rootly fits into your governance program

Think of Rootly as the glue between policy and practice:

1. Define: Map your incident policy (e.g., reportable events, P1/P2 thresholds, PHI handling, breach criteria) into Rootly runbooks.
2. Enforce: Use required steps and approvals to ensure nobody skips key actions (notify DPO, trigger containment, contact customers).
3. Prove: Export the full evidence trail—roles, timestamps, communications, and corrective actions—for internal audit or regulators.
4. Improve: Turn learnings into controls by codifying new steps directly into runbooks so you don’t rely on memory next time.

This is governance as code, without feeling like governance.

Discoverable, dependable, done

If you’re searching for an incident management platform with SOC 2 Type II, HIPAA-ready incident workflows, GDPR/CCPA-aligned data handling, or DORA-oriented reporting, Rootly gives you a single place to run high-stakes operations compliantly. No spreadsheets, no brittle scripts, no “we’ll gather evidence later.”

Compliance shouldn’t slow you down—it should unlock your velocity by removing uncertainty. Rootly pairs best-in-class incident automation with the controls enterprises expect, so you, your customers, auditors, and regulators trust your process as much as your product.

Want to see how Rootly supports SOC 2 Type II, GDPR/CCPA, HIPAA, and DORA requirements in your environment? Book a demo and turn compliance into a competitive advantage.

Note: This post summarizes Rootly’s current security and privacy posture. For the latest attestations, data flow diagrams, and subprocessor details, contact our team.

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