The debate between Terraform and Ansible has been a hot topic in Site Reliability Engineering (SRE) circles for years. Both tools promise to automate your infrastructure and reduce manual effort, but they really solve different problems. If you're on an SRE team trying to figure out which tool (or combination of tools) will best serve your automation strategy, you're definitely not alone.
Here's the thing... most teams end up using both. But understanding when and why to use each one can save you months of headaches and technical debt. Before diving deeper, let's set a few ground rules for this chat. We're assuming you're navigating cloud or hybrid environments, have a basic grasp of Infrastructure as Code, and are keen on practical, not just theoretical, solutions for your automation challenges.
Understanding Infrastructure as Code Tools SRE Teams Use
Before we jump into the Terraform versus Ansible comparison, let's get clear on what Infrastructure as Code (IaC) tools actually do for SRE teams. These tools let you define your infrastructure using code instead of clicking through dashboards or running manual commands. This means your infrastructure becomes version-controlled, testable, and reproducible—just like your application code.
Rootly's automation workflows exemplify how modern SRE teams think about infrastructure. Everything should be reproducible, version-controlled, and automated. When an incident occurs, you want your response to be just as automated as your infrastructure provisioning.
The most popular Infrastructure as Code tools SRE teams use include:
- Terraform - Primarily for infrastructure provisioning and management.
- Ansible - Great for configuration management and application deployment.
- Pulumi - Modern IaC that uses familiar programming languages.
- CloudFormation - AWS-native infrastructure templates.
- Chef/Puppet - Traditional configuration management platforms.
According to recent data, a whopping 90% of cloud users now employ Infrastructure as Code, with Terraform being the most widely adopted tool [1]. AWS remains the most popular Terraform provider, boasting over 4 billion downloads as of May 2025 [2]. While another report from August 2024 showed AWS dominating with 3.11 billion installs [3], it's clear AWS is a giant in the Terraform ecosystem.
This widespread adoption makes sense when you consider what these tools bring to the table for reliability-focused teams.
Terraform: The Infrastructure Provisioning Powerhouse
Terraform excels at one thing above all else: managing the infrastructure lifecycle. Think of it as the architect that designs and builds your infrastructure from the ground up.
What Terraform Does Best
Declarative Infrastructure Management This feature is a game-changer. You simply describe what you want your infrastructure to look like. For example, you might specify a Virtual Private Cloud (VPC) with three subnets, a load balancer, and a Relational Database Service (RDS) instance. Terraform then figures out the how to achieve that desired state. It's like telling a chef you want a cake, and they handle all the baking steps. This "desired state" model makes it much easier to manage complex environments consistently.
State Management Terraform maintains a state file that tracks what resources exist in your cloud environments and their current configuration. This critical piece lets Terraform calculate the minimum changes needed when you update your infrastructure. And let's be real, managing that state can be tricky; state file corruption or drift (when your real-world infrastructure deviates from your state file without Terraform's knowledge) can lead to unexpected headaches if not handled carefully.
Multi-Cloud Support While AWS dominates with 3.11 billion installs as of August 2024 [3], Terraform supports hundreds of providers. This includes all major cloud platforms and Software as a Service (SaaS) offerings. This makes it an ideal tool for multi-cloud strategies where you need a consistent way to provision resources across different vendors.
Terraform's Sweet Spot for SRE Teams
SRE teams love Terraform because it treats infrastructure like code. You can version control your entire infrastructure definition, review changes through pull requests, and roll back problematic deployments to a known good state. This tool shines during incident response when you need to quickly spin up replacement infrastructure, scale resources to handle traffic spikes, or provision new diagnostic environments.
Terraform Limitations
But Terraform isn't perfect. It struggles with configuration management—installing and configuring software on servers after they've been provisioned. It's also not designed for complex, multi-step deployment workflows that involve application-level logic, and it's weak at day-2 operations like ongoing maintenance, patching, and updates.
This is where Ansible enters the picture.
Ansible: The Configuration Management Champion
While Terraform builds your infrastructure, Ansible configures it. Think of Ansible as the interior decorator that takes your empty building and makes it functional. It installs software, sets up users, and deploys applications. While it can provision infrastructure using an imperative approach, its real strength lies in configuring existing systems.
What Ansible Does Best
Agentless Architecture This is a huge win for simplicity and security. Ansible uses standard SSH (for Linux/Unix) or WinRM (for Windows) to connect to your servers. There are no agents to install or maintain on your target machines, which reduces overhead and your attack surface.
Idempotent Operations This is a fancy word meaning you can run the same Ansible playbook multiple times and always get the same result. Ansible only makes changes when necessary, bringing the system to the desired state without needlessly re-executing steps that are already complete. This significantly reduces the risk of breaking working systems with repeated runs.
Human-Readable Playbooks Ansible playbooks are written in YAML, making them accessible to both developers and operations teams. You don't need to be a seasoned programmer to understand what's happening, which fosters better collaboration across teams.
Ansible's Sweet Spot for SRE Teams
Ansible excels at the operational tasks that happen after your infrastructure exists: installing and configuring applications, managing user accounts across server fleets, deploying application updates and hotfixes, and running maintenance tasks like log rotation or security patching.
When you're responding to incidents, Ansible can help you quickly deploy fixes, restart services across multiple servers, or gather diagnostic information from your entire fleet. This makes it invaluable for rapid response scenarios.
Ansible Limitations
Ansible has its own challenges. Because it's SSH-based, executing playbooks across very large environments can sometimes be slower compared to agent-based systems. Unlike Terraform, it doesn't have built-in state management that tracks overall infrastructure state—it focuses on individual configurations. While it can provision infrastructure, it's not as robust or flexible for this task as dedicated IaC tools.
The key insight here is that these limitations complement each other perfectly when the tools are used together.
DevOps Automation Tools for SRE Reliability
The automation landscape extends far beyond just Terraform and Ansible. Modern SRE teams use a comprehensive toolkit that includes monitoring, incident management, and deployment automation working in harmony.
The DevOps market reached $27.6 billion in 2024 [4], growing 18.4% year-over-year, with AI automation being a key driver of this growth [4].
Popular DevOps automation tools for SRE reliability include:
Monitoring and Observability
- Prometheus + Grafana - Metrics collection and visualization
- Datadog - All-in-one monitoring platform
- New Relic - Application performance monitoring
Incident Management
- Rootly - AI-powered incident response automation
- PagerDuty - On-call management and alerting
- Opsgenie - Alert management and escalation
Container Orchestration
According to Statista, Kubernetes and Docker were the most popular technologies in the DevOps tech stack for 2024 [5]. This highlights the continued importance of containerization in modern SRE practices [5].
These tools work together to create a reliability-focused ecosystem where your IaC tools become part of a larger, more resilient system.
Rootly Automation Workflows Explained
Speaking of incident management, let's talk about how Rootly's automation workflows fit within your broader automation strategy and bridge the gap between infrastructure tools and incident response.
Automated Incident Detection
Rootly monitors your infrastructure and applications for anomalies, automatically creates incidents based on predefined criteria and severity, and routes alerts to the right team members or on-call schedules. This creates a seamless flow from your monitoring data to actionable incident response.
Response Orchestration
The platform triggers automated remediation workflows to address common issues and coordinates between Terraform (for infrastructure changes) and Ansible (for configuration updates) to execute specific runbooks. It maintains communication channels throughout the incident to keep everyone informed, ensuring your automation tools work together rather than in isolation.
Post-Incident Analysis
Rootly automatically generates detailed incident postmortems that help you identify patterns, understand root causes, and improve your automation over time. This creates a feedback loop that makes your entire automation strategy more effective.
This integration approach transforms your IaC tools from isolated automation silos into components of a larger reliability ecosystem, making incident response more proactive and less chaotic.
AI-Powered Runbooks vs Manual Runbooks
The evolution from manual runbooks to AI-powered automation represents one of the biggest shifts in SRE practices, and it's changing how teams think about both Terraform and Ansible workflows.
Manual Runbooks: Traditional Approaches
Traditional runbooks are static documents that outline step-by-step procedures for common tasks and incident response. They're prone to becoming outdated, require human interpretation and manual execution, and are susceptible to human error during high-stress situations.
AI-Powered Runbooks: Modern Capabilities
Modern AI-powered runbooks, like those integrated into platforms such as Rootly, offer dynamic, context-aware automation that can intelligently coordinate your infrastructure tools:
- Context-aware execution - AI analyzes current situations, telemetry data, and incident context, then adapts responses and chooses the right combination of Terraform and Ansible actions.
- Learning from incidents - Each incident provides data that teaches the system to respond better next time, optimizing when to use infrastructure changes versus configuration updates.
- Automated decision-making - Reduces cognitive load on SRE teams during incidents, letting them focus on unique problems while routine fixes happen automatically.
- Integration with existing tools - Works seamlessly with your Terraform and Ansible workflows to execute predefined remediation steps.
Research shows that AI in incident response improves Mean Time To Resolution (MTTR) by eliminating manual bottlenecks and enabling rapid detection, diagnosis, and resolution.
However, the shift isn't without challenges. While AI has improved efficiency in SRE work [6], it hasn't eliminated burnout—it's shifted the nature of the work. SREs now spend time validating AI-driven fixes and debugging automation [6].
When to Use Terraform vs Ansible
The choice between Terraform and Ansible isn't really an either/or situation for most SRE teams. It's about using the right tool for the right job, often in sequence or conjunction.
Use Terraform When:
- Provisioning cloud infrastructure from scratch (VPCs, databases, load balancers, virtual machines)
- Managing the entire lifecycle of infrastructure resources (creating, updating, destroying)
- Working across multiple cloud providers for consistent resource management
- You need strong state management and "plan" capabilities to preview changes before execution
Use Ansible When:
- Configuring servers and applications after they've been provisioned
- Deploying application updates or rolling out hotfixes across server fleets
- Managing user accounts, security configurations, and package installations
- Orchestrating complex, multi-step procedures that involve application logic
- Running ad-hoc commands or gathering information from multiple servers
The Hybrid Approach
Most successful SRE teams use both tools complementarily. Organizations leveraging combined approaches often align with the 99% of organizations reporting positive effects from DevOps practices [10], with 61% seeing enhanced quality in deliverables [10].
Here's the typical workflow:
- Terraform provisions the underlying cloud infrastructure (EC2 instances, security groups)
- Ansible configures those newly provisioned servers, installs software, and deploys applications
- CI/CD pipelines orchestrate both tools, running Terraform first, then Ansible
- Monitoring tools watch for issues, providing observability
- Incident management platforms coordinate automated responses, potentially triggering further tool runs
This approach maximizes the strengths of each tool while minimizing their individual weaknesses.
Future Trends in SRE Automation
Looking ahead to the rest of 2025 and beyond, several trends are reshaping how SRE teams approach automation and the role of tools like Terraform and Ansible.
AI-Powered SRE Assistants
Companies like Microsoft are developing AI agents that can handle real-time incident triaging and even autonomously fix bugs, significantly reducing on-call stress and improving MTTR [7]. These agents learn from past incidents and integrate with existing telemetry data, potentially coordinating Terraform and Ansible actions automatically.
Everything-as-Code Evolution
The trend toward treating all IT infrastructure as code continues expanding beyond traditional infrastructure to include security policies, monitoring configurations, compliance checks, and incident response procedures. This holistic approach ensures consistency and auditability across entire systems.
Platform Engineering Focus
With 78% of companies now using containers in production [8], platform engineering teams are creating self-service platforms that abstract away the complexity of tools like Terraform and Ansible. This allows development teams to consume infrastructure and services without deep expertise in the underlying provisioning tools.
Multi-Agent AI Systems
AWS and other cloud providers are exploring multi-agent SRE assistants where specialized AI agents collaborate to provide comprehensive infrastructure analysis and incident response [9]. These systems could intelligently coordinate between your infrastructure and configuration management tools.
Making the Right Choice for Your Team
So, how do you decide on the best automation strategy for your SRE team? The answer usually involves integrating both Terraform and Ansible effectively rather than choosing one over the other.
Start by asking these questions:
- What's your primary use case? Infrastructure provisioning favors Terraform, while configuration management and application deployment are Ansible's strengths.
- What's your team's expertise? Terraform requires knowledge of cloud APIs and state management, while Ansible's YAML syntax is generally more accessible.
- How complex is your infrastructure? Multi-cloud environments or highly dynamic infrastructure benefit from Terraform's provider ecosystem and state management.
- What's your incident response strategy? Consider how these tools integrate with your incident management platform and automation speed requirements.
Remember, 99% of organizations implementing DevOps practices report positive effects [10], with 61% seeing enhanced quality in deliverables [10]. The key is choosing tools that work together rather than forcing one tool to handle everything.
Conclusion: Building a Comprehensive SRE Automation Strategy
The Terraform vs Ansible debate