All the context, all the automation, all your tools, all in one platform that helps you resolve issues faster and with less effort.
Incident management with built-in AI to automate your workflows for faster resolutions—directly in Slack or Teams.
The overall quality of addressing bugs has really improved since using Rootly. We’re able to get deeper insight into what’s going on and see more trends.
Stefan Kolesnikowicz, Principal SRE at Achievers
Declare an incident in Teams and Rootly spins up the channel, sets severity, assigns roles, and pulls in the right responders automatically. Everyone knows who's running point and what they own, no scramble to figure out who's doing what.
Rootly posts updates to stakeholders, leadership, and customers, and keeps your status page current as the incident changes state. You and your people resolving the incident stay focused on resolving it, while everyone else stays informed automatically.
Chat with Rootly and the agent will answer your questions in plain language and takes actions on your behalf, as your user, within your permissions: page someone, change severity or status, manage action items, draft comms, get caught up, generate a full analysis to improve, and so much more.
Rootly AI SRE analyzes your code changes, telemetry, and past incidents to quickly determine what’s wrong and how to fix it.
AI retros with customizable blocks that capture every action, then draft the summary, impact, root cause, and more. All editable, with tasks tracked to done.
One intuitive and powerful platform, from the first alert to the final action item.
Modern on-call that pages the right person, the first time.
A service catalog that makes every incident smarter.
AI that surfaces probable root cause and suggests fixes for you.
Beautiful, automated status pages that keep your customers informed.
Sensitive incidents are always scoped to the people who should see them, and no one else.
Manage incident response as code, the way your team ships everything else.
Connect all your existing alerting sources—and extend further with our Terraform provider, API, or MCP server.
Everything you need to know about Incident Response.
What is Rootly Incident Response?
Rootly enables engineering teams run the entire incident inside Slack or Microsoft Teams — declaring, assigning roles, coordinating the fix, updating stakeholders, capturing the timeline, and more. Because it's part of one platform, each incident inherits context from on-call, the service catalog, and past incidents, so response starts a step ahead.
Does Rootly work in both Slack and Microsoft Teams?
Yes. The full incident lifecycle runs natively in both Slack and Microsoft Teams—declaration, coordination, comms, AI assistance, and retrospectives—without switching to a separate interface.
What can Rootly's AI agent actually do?
Chat with Rootly and the agent answers questions in natural language and can take action as your user, within your permissions—paging, changing severity or status, managing action items, and drafting comms. It also offers catchup summaries for late joiners, incident summaries, and a meeting scribe that captures bridge-call transcripts. It confirms destructive actions before running them.
How does Rootly keep stakeholders updated during an incident?
Rootly automates stakeholder, leadership, and customer communication, and keeps status pages current as the incident changes state—so responders stay focused on the fix instead of writing updates.
Is my data safe with Rootly AI?
Yes. Sensitive information like links, emails, and passwords is redacted before being sent to AI providers, AI access respects incident privacy settings, and Rootly never uses customer data to train models for other customers. Teams can also bring their own LLM keys for single-turn features.
How does Rootly handle the post-incident process?
Rootly captures the incident timeline live and drafts the retrospective from it — summary, impact, root cause, mitigation, and a curated timeline, all editable. Action items are tracked to completion. Rootly uses blameless retrospectives, not postmortems.
Can I manage incident response programmatically?
Yes. Rootly offers a full API and Terraform provider, plus an MCP server, so you can configure and drive incident response as code and through your AI tooling.
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