The Best PagerDuty Alternatives

The incident management landscape is undergoing significant changes in 2025. Opsgenie is reaching the end of its life. Grafana OnCall OSS is now in maintenance mode. Because of this, many engineering teams are looking for new solutions for their incident response needs.

Whether you're looking to replace an existing tool or implementing incident management for the first time, understanding the available options is crucial for making an informed decision.

Why Consider PagerDuty Alternatives

PagerDuty has long been a dominant player in the incident management space. As organizations grow, their incident response needs become more complex. Many teams then seek solutions that fit their specific requirements better.

Common Reasons for Seeking Alternatives

• Cost considerations: As teams scale, the per-user pricing model of some platforms can become prohibitively expensive
• Feature limitations: Your team may need specialized capabilities not available in your current solution
• Integration requirements: Seamless connection with your existing tech stack is essential for efficient incident management
• User experience concerns: Intuitive interfaces reduce friction during high-stress incidents

The Best PagerDuty Alternatives

Rootly

Rootly is a strong incident management platform. It helps engineering teams find, respond to, and fix technical outages quickly. The platform stands out for its automation capabilities, which streamline incident workflows and reduce manual tasks during critical outages.

Key Strengths:

• Automated incident workflows that reduce response time
• Centralized communication during incidents
• Comprehensive post-incident analytics
• Seamless integration with existing tools

Rootly's way of handling incidents focuses on fixing current problems. It also aims to learn from these issues to stop them from happening again.

BigPanda

BigPanda stands out as a leading alternative to PagerDuty in 2025, particularly for organizations dealing with complex IT environments. This platform leverages artificial intelligence to correlate alerts from various monitoring systems, helping teams identify the root cause of incidents more quickly.

Key Strengths:

• Advanced correlation capabilities that reduce alert noise
• Comprehensive event management
• Strong integration ecosystem

Splunk IT Service Intelligence (ITSI)

For organizations already invested in the Splunk ecosystem, Splunk ITSI provides a natural extension for incident management. This solution combines the powerful analytics capabilities of Splunk with dedicated incident response functionality.

Key Strengths:

• Deep integration with Splunk's analytics platform
• Advanced anomaly detection
• Comprehensive service health monitoring

BetterStack

BetterStack has emerged as a popular alternative for teams seeking a modern, streamlined approach to incident management. The platform combines monitoring, incident management, and status page functionality in a single solution.

Key Strengths:

• All-in-one platform approach
• Clean, intuitive user interface
• Competitive pricing structure

Better Stack appeals particularly to startups and mid-sized companies looking for simplicity without sacrificing capabilities.

Zenduty

Zenduty has become popular as a complete incident management platform. It offers strong features at a good price. The platform provides end-to-end incident management capabilities from alert ingestion to resolution and post-incident analysis.

Key Strengths:

• Flexible alert routing and escalation policies
• Comprehensive on-call scheduling
• Extensive integration options

Zenduty works well for organizations of various sizes seeking a balance between functionality and cost-effectiveness.

Specialized Alternatives for Specific Needs

Moogsoft AIOps

Moogsoft emphasizes AIOps features. It uses machine learning to cut down alert noise. This helps teams find the most important incidents. This platform is particularly valuable for organizations dealing with high alert volumes across complex infrastructures.

Key Strengths:

• Advanced correlation and noise reduction
• Automated root cause analysis
• Incident prediction capabilities

BMC Helix Operations Management

BMC Helix Operations Management combines traditional incident management with AIOps capabilities, making it suitable for enterprise environments with complex service dependencies.

Key Strengths:

• Comprehensive service modeling
• Strong ITSM integration
• Advanced analytics capabilities

AlertOps

AlertOps provides robust incident management capabilities with a focus on customization and team collaboration. The platform allows teams to create custom workflows for alert routing and stakeholder communication.

Key Strengths:

• Seamless integration with existing services
• Straightforward user onboarding
• Highly customizable alerts

However, users should be aware that AlertOps has some limitations, including a potentially complex configuration process and limited options for individual responses to extensions.

Emerging Players in the Incident Management Space

Spike.sh

Spike has positioned itself as a comprehensive incident management solution, ranking at the top of several industry lists for 2025. The platform offers a full suite of incident response capabilities with a focus on usability and integration.

Factors to Consider When Choosing a PagerDuty Alternative

Integration Capabilities

The effectiveness of your incident management solution depends largely on how well it integrates with your existing toolchain. Consider platforms that offer native integrations with:

• Monitoring tools you currently use
• Communication platforms (Slack, Microsoft Teams)
• Ticketing systems (Jira, ServiceNow)
• CI/CD pipelines
• Documentation systems

Alerting and Notification Features

Effective alerting is at the core of incident management. Evaluate platforms based on:

• Alert routing flexibility
• Escalation policy capabilities
• Multiple notification channels (SMS, email, push, voice)
• Alert grouping and deduplication
• Noise reduction features

On-Call Management

For teams with rotating on-call responsibilities, robust scheduling features are essential:

• Flexible schedule creation
• Easy handoffs between team members
• Override capabilities for unexpected situations
• Calendar integrations
• Mobile app support for on-the-go management

Incident Response Automation

Automation can significantly reduce mean time to resolution (MTTR). Look for:

• Automated runbook execution
• Predefined response actions
• Integration with ChatOps tools
• Automated stakeholder updates

Post-Incident Analysis

Learning from incidents is crucial for continuous improvement:

• Built-in postmortem templates
• Timeline reconstruction
• Metrics tracking (MTTR, MTTA)
• Action item tracking
• Trend analysis across incidents

Making the Transition: Implementation Considerations

Data Migration

Consider what historical data needs to be migrated:

• Past incident records
• On-call schedules
• Escalation policies
• Integration configurations

Team Training

Prepare your team for the new platform:

• Schedule dedicated training sessions
• Create internal documentation
• Start with a pilot group before full rollout
• Establish internal champions

Phased Rollout

A gradual approach often works best:

1. Begin with non-critical services
2. Run the new platform in parallel with existing solutions
3. Gradually transition more critical services
4. Maintain fallback options during the transition period

Conclusion

The incident management landscape in 2025 offers numerous alternatives to PagerDuty, each with distinct advantages for different organizational needs. From AI-powered solutions like BigPanda and Moogsoft to comprehensive platforms like Zenduty and Rootly, teams have more options than ever to tailor their incident response processes.

When evaluating alternatives, focus on your specific requirements around integrations, alerting capabilities, on-call management, automation, and post-incident analysis. Consider not just your current needs but how the platform can scale with your organization as it grows.

The right incident management platform is more than just an alert tool. It is a key part of your reliability engineering practice. It helps teams respond faster, work together better, and improve their systems and processes over time.

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